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Resume 1

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Paul Taunton

Houston, Texas


NT/WIN2K System Administrator, NT Network Administrator, Windows 2000 Architect, NT Network Conversion Specialist, Network Design Engineer, Network Architect, Project Manager or Communications Analyst position that will utilize present skills and allow for future growth in Network Areas. MCSE/CCNA certified.


Expert experience levels with all phases of NT/Windows 2000 System Administration, NT Network Administration, Network Conversions, Remote Access, System Security and Active Directory Implementation. Excellent working knowledge of NT 3.5x/4.0 and Window 2000 Active Directory. Experienced in Information Superhighway integration via routers and TCP/IP. Hands on experience with Cisco routers. Fundamental experience with BMC Patrol, NETIQ, Citrix, Sniffers, Bay/Wellfleet routers, Fiber Optic Hubs and FDDI. Have 10 years total experience in Satellite/WAN Communications. Have worked with Windows XP, Windows 2000 Server, Windows 2000 Advanced Server, Windows 2000 Datacenter Server, SQL 2000 Server, Exchange 2000 Server, Exchange 2000 Enterprise Server, MSSQL Server 6.5/7.0, SMS Server, IIS Server, Site Server, Index Server and Microsoft Exchange 4.0/5.5. Two years of SAP R/3 3.1H Implementation/Operations, Data Validation, Administration, Functional Support and other aspects of SAP Basis work. SAP Implementations at two separate locations with one migration. Mid-level AIX System Administration integrating into NT Networks.


15 Apr 01 thru Present
Bell Texas Computers, Houston, Texas

Assisted in the conversion of an NT 4.0 Network to a total native Windows 2000 enterprise for a Pre-IPO. This network consists of 75 Windows 2000 Advanced Servers, 3 Exchange 2000 Enterprise Mail Servers, 2 SQL 2000 database servers, 1 IIS Server as well as 500+ Windows/XP Professional Workstations Pre-release . Maintained two existing NT 4.0 Software Development and Customer Support groups on Compaq hardware. Team lead converting Exchange 5.5 to Exchange 2000 Enterprise creating new accounts, moving existing mailboxes and affiliated data. Assisted in server builds and troubleshooting during rollout. Helped plan Enterprise Active Directory implementation, Web Security. Working additional duties normally required of Senior Windows 2000/Exchange 2000 Enterprise Manager in an operational business.

24 Jul 00 thru 31 Mar 01
Somber Networks, Santa Clara, CA


Assisted in the initial design of a Windows 2000 network for a Pre-IPO. Worked on the implementation of Microsoft Exchange 5.5 and improved System Security for internal Web Servers. Acted as Exchange Administrator creating accounts and distribution lists. Responsible for management of a two location LAN/WAN. Prepared infrastructure for consolidation to a centralized location. Responsible for day-to-day operation of help desk personnel supporting 500+ users in a Compaq/Dell Server environment. Maintained current NT 4.0/Unix network. Worked with Cisco 2000, 3000, 6000 series switches and routers. Assisted with VPN and remote users. Specified hardware and software combinations to allow maximum efficiency of developers. Worked additional duties normally required of Senior NT Network Manager. Lead prelimary rollout of Windows XP RC2 for validation and testing prior to release and implementation.

20 Mar 00 thru 14 Jul 00, San Mateo, CA

Ambit Tech

Assisted in the preliminary design of a Windows 2000 network while supporting a legacy combination network of UNIX and NT. Evaluated and recommended appropriate software products for the proposed standard environment and to assure compliance with proposed network architecture and System Security. Responsible for troubleshooting current network while providing end user support. Additionally responsible for stabilization of current network to insure proper operation of existing topology and to ease conversion to NT 4.0. Configured and personalized software to allow integration into network. Installed appropriate hardware and software in an effort to integrate legacy equipment into the new network. Provided supplemental Network Design support to compliment existing work in progress. First level support for Cisco 3600/6000 Series routers and switches. VPN and other duties as assigned.

28 Nov 99 thru 17 Feb 2000, Irvine, CA

IMS Consulting

Worked as NT Architect clustering IBM Netfinity 8 processor computers using Windows 2000 Datacenter Server and MSQL 7.0 Server as well as EMC 2 Terabyte drive arrays. This is the first implementation of this configuration in the US outside of the Microsoft Campus. configured multiple 2000 clusters for testing of Microsoft s new SQL package Shiloh-also known as SQL 7.5 BETA , and data/software validation in a test environment using full production data in the same hardware configuration. When completed, this will allow the customer to move to at total Windows 2000 environment prior to the release of this software to the general public. Assisted in the testing of new drivers for the EMC arrays to insure Microsoft compliance. Worked on a potential design of Windows 2000 internal network using Active Directory, DNS, DHCP, System Security, and other services. Provided complete documentation at end of project.

26 August 99 thru 26 Nov 99
Grainger, Inc., Washigton, IL


Working as a SAP Functional Support Consultant providing second level support to Grainger field offices worldwide on Sap s MM/SD modules and Optums MOVE program in an AIX/Oracle environment. Responsible for support of ancillary programs such as BMC Patrol, NETIQ, Tuxedo, Manifest, and Remedy. Provided Basis support to branch offices for printing, account maintenance, System Security,and problem resolution on multiple operating systems within Grainger. Responsible for initial support for Material Management, Warehouse Management, and Sales/Distribution by instruction and direct hands-on correction of problems reported by branch offices and escalation to higher support levels/other groups when required. Provided Network Management on an as-needed basis while coordinating with datalink providers and vendors as required. Consulted with other SAP support personnel to provide vital root cause analysis of SAP outage s. Acted as the sole NT System Administrator during the migration of Manifest to the NT 4.0 operating system. Responsible for first level AIX system administration on versions 3.25 and 4.X. Other SAP/NT duties as assigned and required by situation.

28 May 99 thru 13 August 99
Best Computers, Dallas, TX


Worked as a NT System Admin/Network Admin doing operations that supported approximately 10,000 users/258 remote locations. Responsible for Client side support and data validation of ongoing SAP implementation and other SAP support duties as assigned. When complete this will be the largest SAP Project currently running under NT. Other responsibilities included determining required daily activities as well as organizing implementations of auditing, registry modifications, global groups, directory structure, System Security. network shares and permissions on local and remote servers using SMS 1.2 and other tools. Assisted in the implementation of Exchange 5.x in a lab environment. Coordinated with datalink providers and vendors as needed. Other SAP/NT duties as assigned and required by situation.

3 August 98 thru 3 May 99
Comtex Computers, Houston, TX

Netpartners/Judge Tech

Worked as an NT System Administrator/NT Network Administrator in a Multi-Master Domain. Worked in Compaq s NCC providing second and third level NT support for 1400+ servers worldwide in a 24X7 environment. Monitored day-to-day operations of WAN using OpenView 6000, BMC Patrol. Evaluated NETIQ for possible inclusion at NCC. Assisted in the implementation of standardized security on 900+ local servers. Contract lead for Software Validation and SAP Security implementation on NC Series SAP Servers. Responsibilities included determining required security as well as organizing implementation of auditing, registry modifications, groups, directory structure, network shares and permissions on 60 SAP Servers. Responsible for providing second level support for SAP servers coordinating maintenance activities with Oracle DBAs as needed and normal day to day activities. Assistant Project Manager for Y2K audits/Windows 2000-deployment prep. Planned and implemented update strategy for 900 servers to insure proper operation in Year 2000. Light Unix System Administration and supplemental administration of Exchange 5.x mail servers. Other SAP/NT duties as assigned and required by situation.

10 March 98 thru 24 Jul 98
Microsoft, Redwood, WA


Worked assisting in benchmark testing of SAP SD module under NT/MSSQL Server 6.5 using the EMC Symmetric Terabyte Disk Array. This project uses very large scale Raid-5 Arrays, troubleshooting hardware and software, performance testing and SAP Administration/Operations. The project has required multiple installations of SAP R3 3.1H implemented under the above conditions, transports, SAP Administration in a hostile benchmarking environment. Project was of 4-months duration at SAP Competency Lab, Redmond WA. Successful completion and Software/Data Validation allowed client to be fully MS NT compliant and certified under Microsoft s hardware certification program. This project was extremely complementary to earlier SAP experience. Beta-tested MS NT 5.0 Windows 2000 and MSSQL 7.0 in preparation for competency tests with SAP R/3 4.0x. Other SAP/NT duties as assigned and required by situation.

15 Oct 1997 – 27 Feb 98
Switch Braking Systems, South Shore, IL


Working as a SAP/NT Operator/Administrator in an NT/Oracle SAP environment. Assisted in the implementation of SAP R/3 from initial planning to Data Validation and on to GO-LIVE phase. Installed SAP into a distributed computing environment using NT 3.51 platform. Then participated in the conversion from the NT 3.51 platform to NT 4.0. Concurrently assisted in SAP upgrade to 3.1h. Worked as member of Basis Team regarding networks and MS NT System Security. Did transports; various administrative transactions as well as doing required tuning and troubleshooting of SAP/NT system from reports and error messages. Implemented SAP printing as well as day-to-day operation of the SAP/NT network. Responsible for installation of ADSM Backup Software and implementation of current backup scheme. UNIX System Administration as part of implementation. Other SAP/NT duties as assigned and required by situation.

17 July 97 – 10 Oct 97
St. Anna Health Center, Silver Falls, VA


Worked as the Senior NT System Administrator responsible for the implementation of an NT Network for the Department of Defense. This assignment required the re-engineering of an existing LAN, implementing DHCP, DNS, IIS, WINS coupled with the upgrade of all existing servers to NT 4.0.Assisted in the upgrade and troubleshooting of Microsoft Exchange Server 5.0 concurrent with the roll out of a combination of Outlook 97 and the latest Exchange Clients. Other duties included insuring that existing Network security measures provided adequate protection during a change of long-term contractors on this project. Responsible for reviewing all error logs and directing that necessary action is taken to reduce overall faults. Reviewed, evaluated and recommended software for inclusion in a new standard desktop environment along with multiple Network Monitoring programs that would allow operation with proper System Security, and the smallest number of onsite personnel possible. Deployed network printers using HP Jet Direct hardware and software. Normal end user support and emergency support as needed. Assisted in the implementation of a desktop video teleconferencing environment as well as the implementation of a standard VTC operation. Ongoing Unix System Administration

12 March 97 – 12 July 1997
Sofisticared Technologies, Cupertino, CA


Worked as NT System Administrator/Network Administrator responsible for the installation of NT 4.0 servers to provide platforms for beta/production software at Onlive! Technologies. Installed NT 4.0 Servers, MSSQL Servers, Internet Information Servers, Exchange 4.x mail servers and other proprietary servers for testing prior to presentation to the general public as final products. Responsible for the implementation of an NT Security Procedure that would allow remote system administration while still providing maximum security for company servers outside of our firewalls. Acted as Consultant for all matters pertaining to implementation of proprietary software on NT platforms in both a test and production environment. Assisted in the relocation of the company to a new location and worked in the re-implementation of the Shiva Rover, Remote Access Servers, SQL Servers and other systems. Light work as Sun Solaris System Administrator as part of my NT duties. Worked with routers, 3Com Ethernet Switches, and other networking equipment as assigned. Developed comprehensive ACL tables for Cisco 2000/4000 routers as part of an improved security protection scheme. Light Solaris Administration on a day-to-day basis as Assistant UNIX Administrator.

18 Nov 96 – 6 Feb 97
Amanda Software, Santa Clara

The Adderly Group

Assisted in the design of an NT 4.0 network while supporting a legacy combination network of UNIX, NT, and NetWare. Evaluated and recommended appropriate software products for the proposed standard environment and to assure compliance with proposed network architecture. Responsible for troubleshooting current network while providing end user support. Additionally responsible for stabilization of current network to insure proper operation and System Security of existing topology and to ease conversion to NT 4.0. Installed Win95 and NT Workstation 4.0. Configured and personalized software to allow integration into network. Installing appropriate hardware and software in an effort to integrate legacy equipment into the new network. Provided supplemental Network Design support to compliment existing work in progress. Solaris System Administration as part of the NT Implementation. Participated in the conversion from Microsoft Mail to Exchange Servers as other duties permitted.

September 96 – 18 Nov 96
Dowson Chemical, Freeport, VA

Kelly Tech.

Functioned as Contract WAN/LAN Manager for a 37,000-node NT network. Responsible for the day-to-day operations of Dow Chemical s worldwide network. Responsible for evaluation of appropriate network tools as part of an ongoing effort to improve the work environment and System Security. Monitored day-to-day activity on network and responded to outages with appropriate corrective measures. Assisted end users with problems relating to network, network printing, desktop and standard environment issues. Coordinated repairs with appropriate agencies while maintaining backup systems to allow for continuing data flow during main route outages. Responsible for monitoring proper operation of DEC/Cisco routers installing software upgrades and patches as appropriate. Assisted current NT System Administrators with user accounts, DHCP, System Security, and other issues relating directly to Back Office and NT Servers 3.5. Assisted in migration to NT Server 4.0 and upgrade of workstations to NT 4.0.

March 96 – September 96
E-NET Inc.

Functioned as Project Manager for the British Petroleum NT Conversion Project. Responsible for the architecture and conversion of an obsolete nationwide Pathworks network into a fully functional NT network while integrating this new LAN into the existing BP World WAN. This project involved the concurrent rollout of a new operating system, development of a standard working environment and System Security, delivery of new workstations and the conversion of existing systems to the new BP World standard. Managed up to 19 Engineers and Technicians during all three phases of this project. Responsible for customer satisfaction, vendor coordination, budget and time management. Planned and coordinated 48 hour cutover that resulted in no downtime for this BP Division. Responsible for problem resolution of NT Servers, File and Print Servers while assisting in the implementation of Microsoft II Servers. Developed a cohesive approach that would allow Internet Access while maintaining Network Security.

November 95 – 1 March 96
San Antonio Independent School District


Functioned as System Analyst/Sr. LAN Analyst for the largest, at that time, NT network in the State of Texas. Network consists of over 250 servers, primary and secondary domain controllers integrating NT, Novell, Windows for Workgroups and other operating systems into a two tier dynamic assignment TCP/IP network that will serve over 7000 users on total implementation. Using Cisco routers this network combined both T-1 and ISDN into a WAN allowing all HISD personnel using Microsoft Mail to send and receive electronic mail from and allowing access to the Internet. This implementation blended GroupWise, Quickmail and MS Mail into an enterprise E-mail system allowing the exchange of proprietary E-mail Formats. Used Netview 6000 and SNMP to manage this network along with System Management Software for monitoring and remote distribution of the Microsoft Office Suite of desktop programs along with any future software packages desired. This network interfaced HISD teachers, using SNA, with an AS 400 and IBM 4831 for the electronic distribution of grades and student information as required by the TEAC while proving System Security as required by contract.


Bachelor of Science Degree in Computer Sciences. Clayton University, Clayton, Missouri

Introduction to Cisco Router Configurations, Houston, TX, 1 week

MCSE/CCNA Certifications

  • Communications Satellite Equipment School, Ft Gordon, Ga. 43 weeks.
  • Data/Voice Interconnect Course, SBS, McLean, Va. 2 weeks.
  • Communications Center Operations Course, Ft Gordon GA, 12 weeks.
  • Communication Equipment Installation Course, Ft Huachuca, AZ. 5 weeks.
  • Video CODEC Maintenance Course, CLI, San Jose, Ca. 2 Weeks.
  • Pierce-Phelps Videoconference Installation Course, Philadelphia, Pa 2 weeks.
  • Harris Switching Systems Programming, Harris Corp. 2 Weeks.
  • Applications Programmers Course, Control Data. 43 weeks.
  • Programming Enhancement Courses, Control Data. 12 weeks.
  • Management Training Course, Ft Huachuca, 1week.
  • PCSA/Pathworks Networking School, Dallas, TX, 2 week.
  • Introduction to AIX, IBM-Houston, 1 week
  • Basic RISC-6000 System Management, IBM-Houston, 1 week
  • Advanced RISC-6000 System Management, IBM-Houston, 1 week
  • Introduction to TCP/IP, American Research Group, 1 week
  • Basic VAX System Management, Digital Equipment Corp, 1 week
  • Introduction to Networking, American Research Group, 1 week
  • Various LAN/WAN Seminars available locally
  • First Class Radiotelephone FCC

Resume 2

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Richard Pincock

Skills summary

  • Network Administration: Unicenter, TCP/IP, FDDI, LAN, WAN, ISDN, VPN, Firewall Border ware , Novell
  • Database Management: Informix, Sybase, MS SQL Server, Oracle
  • NT Administration: NT Server, 2000 Server, Exchange Server, Citrix, Terminal Server
  • UNIX Administration: SCO, TRU 64, Solaris, AIX, UnixWare, DNS, SMTP, scripting, korn and bourn shells, ADVFS, LSM, TruCluster, backup & restore.
  • Internet Technologies: Web development ASP, java and VB script, html , SMTP mail, FTP
  • Programming: C/C++ on both Unix and NT; Powerbuilder, and Visual Basic


Brief Overview:

I have handled the administration of the network and server systems since shortly after starting at Unit Parts. During that time I played an integral part in the design and implementation of the network infrastructure that has allowed Unit Parts to grow from about 20 systems and users on the network in 1994 to over 500 users and PCs on a network spanning 7 facilities with 25 NT Servers and about a dozen UNIX servers. In addition to this I have acted as DBA on every Database Engine we installed during that time. These engines have included Informix, Sybase, and MS SQL Server. In addition to my time at Unit Parts, over the last 7 years, I have been involved in numorous projects in various industries. Some the industries have included: manufacturing, healthcare and financial. Project have varied from the design, development, and installation of a time and attendance system everything from the card swipe devices to the HR applications to maintain 2000+ employees to the network design and impmentation of a financial company network. Specifics about project are available upon request.

1997 – 2002
Johnson Parts Company, Plano, TX

Chief Systems Engineer

As Unit Parts grew, I was promoted to manager of the systems engineering group. In this role, I oversee all areas of System Administration, Network Administration and Help Desk Services. As a part of this, I manage a team in each of these areas, and act as a technical resource for the entire group. This role allows me to manage a growing group of technical people and still work in the newer technologies as the main resource for problem resolution, when issues get beyond the team s skill level. I also act as mentor for issues involving Network Administration, System Administration, Unicenter, etc.

1995 – 1997
Johnson Parts Company, Plano, TX

Systems Engineer

Prior to my promotion to Chief Systems Engineer, I worked directly for Director of IS as a “One man band” handling the responsibilities that are now done by the systems engineering group. This position involved the design and implementation of Unicenter TNG. In addition the position also involved system administration of SCO UNIX and Digital Unix systems; network administration; and designing/developing the show stopper applications. Designed, developed, and implemented Network infrastructure which allowed UPC to move from a one building company to a multi-location company while increasing access speeds and availability of network systems for all users.

1994 – 1995
Johnson Parts Company, Plano, TX


Acted as lead for design team in order and inventory system. Worked as a part of a team for development of a complete order creation and inventory management system developed in Powerbuilder and using Informix as the database engine. I developed software in C and Powerbuilder for integration between database programs and carousel system to allow automated spinning and resource allocation.

1993 – 1994
National Severe Storms Laboratory, Arlington, TX

Programmer Analyst

Designed, developed, and implemented database applications to store and retrieve scientific data. Handled system administration on IBM RS6000 s and SGI Irix machines.


1993 University of Central Texas, Edmond, TX
B.S. in Math and Computer Science

Resume 3

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Chuck Harris

San Francisco, CA


  • MCSE level systems engineer 10+ Years
  • CCNA Certified Cisco Network Administrator
  • UNIX Administration Solaris
  • LINUX 7 Red Hat
  • A+ Certification
  • Microsoft Exchange 5.5 installation & administration
  • Microsoft SMS
  • Microsoft Office Professional 95/97/2000/XT
  • NT Server 4.0 & 2000
  • NT Workstation, Win2000 Pro & WinXP Pro
  • NT/Unix user account administration
  • Altigen Altiserv IP Based PBX Telephone System, telephony,VoIP, unified messaging
  • Altigen Alticenter Office for IP networks, voice mail, e-mail, local/remote IP agents telephony, VoIP, unified messaging
  • HP OpenView NMS UNIX & NT
  • Lucent Vital Suite administration NT
  • CiscoWorks 2000 NMS install/administration
  • Cisco RME/CWSI
  • LAN/WAN/MAN/SAN design
  • CAT5, RJ45, Fiber Optic wiring drop + patch bay
  • Compaq, HP, Dell server certified
  • Veritas, ArcServe backup and recovery administration
  • Remedy Help Desk installation and administration
  • Oracle/MS SQL database administration
  • Remote Access Administration VPN, analog, Ricochet, wireless access
  • DNS/WINS/TCP/DHCP configuration and administration
  • IIS Installation & Administration
  • Server clustering
  • Shell scripting using vi Editor
  • Key technical resource for sales and marketing draft & deliver, technical sales presentations
  • Strong communicator with excellent customer service skills
  • Sharp, professional and positive engineer with 11+ years IT experience
  • Motivated, positive and reliable
  • Excellent references


Sam Morgan Company, San Jose ,CA

Systems & Network Consultant

Interim IT Manager contract for Certus Financial Advisors. Two month contract. Network/Systems/Desktop Support Consultant for JSCO.

Crystal H&Q, San Francisco, CA

Systems & Enterprise Management Administrator

Responsible for the design and phased implementation of a global enterprise/network management and alarming solution for JP Morgan/H&Q. Worked closely with regional and local IT managers to identify alarm thresholds and monitor types for all network devices, servers and WAN/LAN links worldwide using HP Open View HP-UX/UNIX , Manage X, Cisco Works 2000, Cisco RME and Lucent Vital Suite. Successfully integrated this solution with Remedy Help Desk, providing an automated, solution for ticket-based paging and email notification worldwide. Drafted corporate policies and standard operating procedures manual.

InfoSystems Services, Sommerville, CA

Systems Administrator & LAN/WAN Administrator

Systems Administrator Responsible for all aspects of Information Systems operations and support, including accurate, up-to-date documentation and change control procedural documentation. Primary duties included: NT Administrator, UNIX Administrator, MS Exchange Server Administrator, Lotus Notes/CC Mail Administrator and Tivoli/Remedy Help Desk Administrator. Responsible for ordering, configuring and maintaining more than 100 workstations NT 4.0 and nearly 50 portable computers Win98 . VPN and Ricochet, established an in-house help-desk solution Remedy, Tivoli a backup/recovery procedure Seagate Backup Exec , built a firewall solution Checkpoint . Configured DHCP, DNS, WINS and remote management. Configured and maintained several print servers throughout the enterprise. InfoSystems Services Technical Lead and Onsite Technical Project Manager at VISA, Solectron, The Gap and Raychem. Drafted/presented the technical portion of all proposals and Statements of Work for the above-mentioned clients, including Needs Analysis and Recommendations and technical diagrams. Technical Site Supervisor managing as many as 25 contract engineers during completion of approved work. Also assisted other Technical Site Supervisors and project managers with mail server deployments, network/backbone upgrade documentation, help desk deployment and integration, adds/moves/changes and some network security/firewall installations. Also negotiated equipment donations from vendors HP, Compaq, APC, Cisco, etc for MIS Emeryville s in-house lab. Engineers tested and documented step-by-step procedures for all client rollouts, upgrades or installations in our lab prior to performing work at the client site.

Altan, Inc., Cupertino, CA

Systems Administrator

Responsible for all NT Servers, mail servers, print servers, network administration, user account setup and maintenance and daily backups. Also responsible for ordering, configuring and maintaining all computers in a 30-35 user client environment.

Smart Life Way, San Francisco, CA

Desktop Support Technician

Hardware and software support technician supporting 25-30 employees. NT Systems Administrator. Publisher and technical writer of The Grapevine Newsletter of the Year, 1993 National LIMRA/LOMA Publications Competition , a monthly newsletter highlighting information technology advances in the life insurance industry.

Industrial Systems, San Francisco, CA

Administrative Technical Support

Assisted Controller and Accounting Department managers/staff with software and hardware support. Also provided administrative support to departmental management.


  • Sun Administration for Solaris
  • Microsoft Certified Systems Engineer
  • CCNA level network engineer
  • A+ Certification
  • Associates Degree/Business – SMSU

Resume 4

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Harry Webb


12 years of technical experience in a combination of managerial, customer service, technical support, helpdesk, systems administration, and network administration in both a large user base and small startup environment. Proficient with software support and end-user support via phone and email. PC and Systems support with both hardware and software.


Manager of IS department. Supervisor of helpdesk team. Pre-Sales technical architecture, implementation, and support. Fast pace start-up experience with the ability to multi-task in a multi-job environment. Familiar with large corporation policies, departments and processes. Provided multilevel support, end user training and developed training documentation. Systems and network administration in a 24×7 headless/lights-out data center environment. Experience with internet, wireless and streaming technology. Independent consultant to Avatar Systems supporting network, Windows NT servers, and Exchange server.


Dell, Compaq, HP, and whitebox laptops, workstations, and servers HP, Xerox, and Epson ink/laser printers CD/DVD and removable drives Cisco, 3Com, Netgear and HP switches and routers Cisco, Sonicwall, Nokia, MS ISA, and Checkpoint firewalls Cisco and Alteon load balancers Network Appliance devices Rack and cable management systems Xerox network document management systems 3Com, Compaq, and Palm heldhelds 3Com, Netgear, RIM Blackberry wireless devices.


MS Office 95/97/2000, MS Project, MS Publisher, MS Outlook 97/98/2000, Visio, MS FrontPage, Adobe Photoshop, Acrobat Reader, Paintshop Pro Norton, NAI/McAfee, Sophos Antivirus suites Goldmine and ACT. CC:Mail, Lotus Notes, MS Exchange, MS Mail, Rockliffe, Sendmail email services PGP MS SQL and Oracle Citrix Metaframe and Terminal Server PC Anywhere, Funk, Dameware remote control utils Remedy Norton Ghost, Altiris, and Drivecopy cloning suites MS IIS and Apache web servers ERoom, Sametime, Brio, and Project Central web collaboration suites NetSaint, HP Openview, Omnibus NetCool, NetIQ, and MS SMS management suites MS WLBS and NLB service MS Web Admin, HP Jet Admin, Hyena, Executive Software, WinInternals, and various other 3rd party NT/2000 based utilities Octopus and Microsoft clustering solutions Seagate, Microsoft, and Veritas backup solutions


DOS, Novell 3.x, Windows 95/98, Windows ME, Windows NT Server/Client , Windows 2000 Server/Professional , Windows XP, and Redhat Linux 6.x


2/2000 2/2002
Globware Corporation

Presales Technician/Senior Systems Administrator/IS Manager

IS Manager

  • Evaluated and coached employee performance via review of monthly goals versus accomplishments
  • Leveraged Wisetrack to track IS inventory.
  • Responsible for user and computer accounts on Windows 2000 Domain.
  • Defined IS processes, policies, and procedures.
  • Held weekly training sessions covering standard desktop applications, internally developed applications, and general technology awareness.
  • Monitored software inventory and license usage via MS SMS Server.
  • Migrated 100+ users from Win95/98 and Windows NT workstation in a multimaster domain to an exclusive Windows 2000 Active Directory single domain using Altiris and Norton Ghost.
  • Helpdesk and desktop support for end users on day-to-day applications such as MS Office, Outlook, connectivity issues and internally developed applications.

Senior Systems Administrator

  • Developed best practice for standard NT/2000 web server images to reduce complexities in custom configurations and costs associated.
  • Developed runbook documentation for all servers with MS Project and Visio.
  • Manage clients web infrastructures running on Windows platform
  • Monitored clients web infrastructures using NetIQ, NetSaint, HP Openview, and NetCool products.
  • Developed automation script using Wscript and batch commands to rotate and analyze domain, FTP, and HTTP log files for exceptions.
  • Installed and configured Windows, IIS, SQL, Exchange, and MS ISA for clients
  • Resolved issues with clients infrastructure via Remedy ticket tracking systems.
  • Reviewed clients disaster recovery, performance, and security issues and developed recommendations based on industry standards.
  • Installed, configured, and supported on a per request basis of client s networking equipment; firewalls, load balancers, switches, and routers.

Presales Technician

  • Analyzed client infrastructure requirements and develop implementation proposals that were cost, performance, and business needs sensitive.
  • Designed web infrastructure for small to mid sized clients.
  • Developed implementation documentation using MS Project and Visio.
  • Attended new technology seminars and reviewed various technology magazines to remain abreast the latest technology enhancements, security concerns, and business solutions.

6/1990 2/2000
Intertron Corporation

Senior Systems Administrator

  • Maintained Exchange 5.5/2000 user accounts and distributions lists.
  • Supervised Helpdesk team and handled all escalated tickets using McAfee Magic TSD.
  • Developed and tracked the division s IS budget and inventory. Assisted in the negotiation of cost of software licenses.
  • Created standard Ghost images to decrease roll-out costs and time.
  • Ordered, configured and supported PC s and laptops.
  • Helpdesk and desktop support for end users on day-to-day applications such as MS Office, Outlook, connectivity issues and internally developed applications.
  • Lead role in planning a Windows 2000 and Active Directory migration roll-out
  • Installed and configured Brio for analyzing and reporting via the web the Strategic Materials data warehouse.
  • Installed, customized, and maintained eRoom for web collaboration among 100+ geographic dispersed team members.
  • Team member in the migration of MS SQL data warehouse to an IBM RS-6000 S80/DB2 environment.
  • Designed and implemented the division s web farm using Windows, IIS, and Apache.
  • Supported direct user posting of web content via Frontpage server extensions.
  • Maintained the division s Windows NT servers and Cisco/HP switches and routers.
  • Installed, configured, and maintained SQL server farm consisting of 32 SQL servers across different regions. Used BCP and push/pull replication to move data on a nightly basis. Used SQL performance tools to monitor and diagnose blocking processes.
  • Maintained MS Proxy and Checkpoint firewall security rules.


6/1990 4/1991 Trimble College
Accounting – Courses included different aspects of accounting and business financials

10/1994 Current DeAnza Community College
Computer Science/Business Management- Courses included materials management, purchasing management, programming, IT management.


  • Implementing and Supporting Microsoft Proxy Server 1.0
  • Installing, Configuring, and Administering Microsoft Windows 2000 Pro/Server
  • Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure
  • Designing Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies
  • Installing, Configuring, and Administering Microsoft Internet Security and Acceleration ISA Server 2000, Enterprise Edition
  • CompTIA A+
  • Frontline Supervisor Awareness & Effective Manager Training


Microsoft Certified Professional, MS Exchange, MS SQL, MS SMS

Resume 5

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Ronald Miller

San Mateo, CA


  • Expertise in Microsoft Information Systems.
  • Expertise using, Veritas Seagate Backup Exec, ARCserve, and Systems Management Server 1.2 and 2.0
  • Expertise with User Manager for Domains, Microsoft Exchange Administrator, and Ghost
  • Expertise with Outlook9x ,Office 97 and Office 2000
  • Expertise with FAT 16, FAT 32, and NTFS file systems
  • Expertise with ADIC VLS DLT 400 tape backup, Cybernetics Model 6100 tape backup
  • Experience with NetWare 3.12, 3.15, and 4.0
  • Experience with NWadmin, and Groupwise mail 5.5
  • Expertise with MS Server Manager
  • Experience with Suse Linux 6.4 and Mandrake Linux 6.5 using KDE X Windows
  • Expertise with Network Protocols TCP /IP, NetBEUI, and IPX Troubleshooting ATracert, and Ping
  • Expertise with RAID 5 Technology Fault Tolerance
  • Expertise with Compaq Proliant Server Drive Arrays
  • Experience with HP NetServer
  • Six years of Technical Support expertise in the Computer industry.
  • Technical and Managerial Professionalism


August 2001 to Present
Moontech Corp, Dayward, Ca

Information Technology Network Administrator

  • Service and support of Windows 2000 Server and Windows NT 4.0
  • Cisco Router and VPN Support
  • Upgrade,redesign and daily support of Backup system – Veritas Backup Exec 8.6
  • Support of mixed environment hardware platform -Compaq Proliant, Dell PowerEdge, and Micron Netframe servers
  • Maintained support of MS SQL 2000 Server and other various financial application servers
  • Windows NT 4.0 Migration to Windows 2000
  • Implementation of new MS Exchange 5.5 server that would replace a server that was low on disk space – Mailbox Migration
  • Deployment and support of new internal DNS server
  • Maintained support of WINS,DHCP and print services

August 2000 to July 2001


Information Technology Systems Manager- SBC

  • Oversaw the daily NT server support for Southwestern Bell Long Distance.
  • Monitored daily backups for consistency and reliability with GFS
  • Routine File and mail restoration
  • Provided onsite support for MS Exchange 5.5, SMS 1.2, FAX SR, IIS 4.0, SQL 7.0, RSA Secure ID
  • Configuration and implementation of Compaq Proliant DL580 servers in production environment
  • Configuration and implementation of Compaq 9000 series racks
  • Compaq Insight Manager implementation into new production servers
  • SNMP, SSD, Insight Agents
  • Configuration of Directory Replication for Domain Controllers Logon Scripts, SMS Client
  • Maintain and establish NT Trust Relationships Between various Master and Resource domains
  • Maintain Print Services and File permissions on production servers
  • NT Server Load Balancing Throughput analysis, Performance optimization
  • NT Server Disaster recovery – Exchange, File, and database

May, 2000 to August 2000

Contract Position

Information Technology – Project Manager / Network Engineer

  • Managed seven other consultants assisting in building new IT infrastructure.
  • In charge of building and setting up new IT infrastructure from the Desktop – Server level.
  • Built and setup NT 4.0 Server Domain with internal IP addressing and DHCP Scope.
  • Installed and setup of HP Netservers with Raid 5 Hot swap .
  • Deployment of new JD Edwards system with Citrix thin client.
  • Deployment of Citrix Netserver.
  • Support Of Platinum PAS Server and Platinum client.
  • Ghost and deployment of Win 98 SE and NT 4.0 Workstation.
  • Provided Remote Admin and Client support to Secondary Alsip Illinois site.
  • PC Anywhere32 and McAffe Remote Desktop32 Installation and support.
  • Service and support of existing IT Infrastructure.
  • Groupwise5.5 mail account setup and support.
  • NT and Netware user account setup.

December 1997 to May 2000

Information Technology – Service and Support Technician

  • Oversaw the daily activities of our corporate office to ensure quality, accuracy, integrity and the maintenance of our Network.
  • Provided technical support training and education to all users in our region.
  • Supervised a y2k team for y2k site compliance in our region.
  • Worked on the helpdesk in providing our company with a standard way of tracking calls that were reported by various local departments/operations and our National corporate office.
  • Maintained close relationship with our Modesto Information Technology Department to identify system problems and implement system upgrades. Worked with the
  • Modesto IT department in the design of our new WinBeep paging system, Backup system, and continuing education in Y2K compliance for our Northern California Region.
  • Interfaced with all IT personnel as well as Managers, Directors, Vice Presidents and Chief Executive Officers in the organization.
  • Assisted the Finance department with analysis of Computer inventory throughout the region.
  • Submitted Capital Expenditures for the IT department to our Regional Office for processing.
  • Processed and submitted a monthly IT report for our corporate office.
  • Administered Windows NT 4.0, and Windows 9X environment.
  • Assisted in the Migration of a NetWare mixed NT environment to a sole NT environment.
  • Responsible for the customer service needs of 3200 plus employees.
  • Expertise with Paging Servers. InfoRad, and WinBeep
  • Expertise with System Policies for Windows 9X /NT Client
  • Expertise with HP LaserJet Jet Direct and LaserJet printers
  • Expertise with MS BackOffice products
  • Maintained and installed Various Scanners
  • Supported the Palm Pilot, Palm III, Palm V, Palm Vx, and the HP Palmtop 620, 660
  • Support multi platform Laptop environment
  • Expertise with RAS Remote Access Server
  • Expertise with Microsoft Print Servers

November 1994 to December 1997

Service – Production Manager

  • Responsible for the technical service center and computer production facility.
  • Managed and observed the daily activities of 15-20 employees.
  • Built and tested new computer equipment for the general public and corporate facilities
  • Expertise in Windows 95 registry editing and troubleshooting
  • Extensive Hardware and Software experience.
  • System board and hardware troubleshooting.
  • Software experience with pcANYWHERE32, Visio Professional 5.0, Word all versions, Excel all versions
  • Utility software expertise with Drive Copy, Drive pro, Norton Disk Doctor, Spin Rite, Partition Magic,
  • Hurricane 9X, Qemm, and Disk management utilities.
  • Installed, repaired, configured and tested the various operating systems listed: Winnt3.51, Winnt4.0 server and workstation Windows 95, Windows 3.11, and Dos 5.0 through Dos 6.22
  • Extensive customer service and technical support
  • Worked with Customers according to their warranty agreements
  • Produced monthly billing reports of the service center to the President of the company
  • Employee related issues accessed and reconciled according to State and Federal laws
  • Conducted new hire orientation.
  • Responsible for Opening and closing.

1991 – 1994

Telecommunications – Cable Puller

Assisted all aspects of Telecommunications:

  • Working with cable crew in installing new Telephone and Data wiring systems
  • Read blue prints and made judgement calls where cable drops were to be placed
  • Subcontracted work with Intel, Bank of America, Wells Fargo and Northern Telecomm
  • Installed Fiber Optic lines, Ethernet, and Apple Talk systems


Available upon request



Graduated – June, 1987
Courses studied: College Prep, Computers

Course studied: System Policies for Windows 95/NT Clients

Courses studied: Computer Science, A NetWare 3.12,and Windows 95

Resume 6

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Daniel London

Milwaukee, WI


Obtain a challenging Network Administrator position providing LAN support in a large organization. My ideal company would be located in the Milwaukee metropolitan area and have a networked environment of over 1,000 end users. This company would be willing to pursue some of the newer technologies to improve support to their clients.


Certified Novell Administrator Microsoft TCP/IP Proficiency Certificate


  • SOFTWARE/ Windows 95/98/ME/NT/2000/XP Microsoft Exchange
  • TECHNOLOGY: Microsoft Office Suite Novell Netware
  • KIX Scripting Language Ethernet/Token Ring
  • Laptop Support Various Diagnostic Tools
  • Excellent Troubleshooting/Problem Solving Skills


12/96 01/02
Interactive Digital Systems, Brookline, WI

Full Time Consultant

Wisconsin Electric Power Company September 1997 to December 2001

  • Performing as Lead Software Integration Consultant during the Novell Netware to Windows NT rollout project. Was responsible for the testing and deployment of all software in the Windows NT environment. Responsibilities include:
  • All work associated with installation, testing, and deploying software applications, NT software upgrades, and NT file level security for Windows NT laptops and desktops.
  • Working with clients to determine how to integrate their software into the NT environment according to company standards.
  • Assisted other department consultants with difficult application problems and maintained list of VIP 24 x 7 applications requiring special attention.
  • Preparing for and assisting clients with NT application installations, upgrades, and other changes including software evaluations.
  • After installation, applications are scripted to provide quick delivery to the workstations using WinInstall and KIX scripting language. This often involved working in the Windows registry and configuring NT Workstation Services.
  • Additional responsibilities include preparing for and assisting with production testing of applications and rollout of these applications to the production environment.
  • Providing consulting services for small business-unit projects.
  • Troubleshooting workstation and application related issues due to NT rollout.

Blue Cross/Blue Shield UWSI December 1996 September 1997

  • Performing as a Network Engineer, was responsible for LAN administration of 22 Novell Netware 3.11 & 3.12 file servers and 8 Windows NT domains. Responsibilities included:
  • Creation and maintenance of all user accounts and printers on all Netware file servers and Windows NT domains.
  • Worked on the team that planned the user migration from Netware to NT including security planning, login scripts, user name standards and workstation upgrades.
  • Creation and maintenance of all remote dial-in accounts, including assisting technicians in the configuration and training the users.
  • Maintained four email systems including WordPerfect Email, Microsoft Exchange, Microsoft Mail, and Internet email.
  • Provided third level support to the help desk and PC technicians in the problem solving of all desktop PC issues.
  • Responsible for backup and file restores on all servers.

11/95 12/96
United Best Technology Group, Milwaukee, WI

Full Time Consultant

Firstar Bank April 1996 December 1996

  • Performing as a Network Engineer, was responsible for upgrading the Novell Netware file servers at several different locations and staging PC s. This environment consisted of Novell Netware 3.12. Responsibilities included:
  • Setup of new Compaq file server with Netware 3.12.
  • Backup old file server and restore data and Novell Netware bindery to new equipment.
  • Install memory modules and hard disk raid arrays on new servers.

Northwestern National Insurance/Vik Brothers November 1995 April 1996

  • Performing as a LAN Admin/Network Engineer, was responsible for network administration of seventeen Novell Netware 3.11 and 3.12 file servers and centralized help desk support for approximately five hundred end-users in twelve regional offices throughout the country. Responsibilities included:
  • Involved in file server name change project. This involved changing file server names on all file servers to a standard naming convention. This involved editing all system and user login scripts, server start-up files, and SABER menus to reflect the new server name. Also edited IPX segment numbers and network numbers for WAN implementation.
  • Installed Windows for Workgroups network in remote location to share files and printer.
  • Provided hardware and software support on various software packages.
  • Maintained printing services, including stand-alone print servers and attaching to network printers through Printcon and Printdef.
  • Assisted with mainframe related problems, including password resets and telephone line outages.
  • Installed new PC s, PC upgrades, printers, and new software as needed.
  • Implemented tape backup procedures and off sight tape rotation process.
  • Created and maintained user login ID s, login scripts, and software access.
  • Maintained MS Mail transfer agent and MS Mail LAN accounts and remote accounts.

5/93 11/95
Digital Design, Milwaukee, WI

Lead Help Desk Analyst

  • Performing as a Lead Help Desk person, was responsible for network administration and help desk support of twenty-six Novell Netware 3.11 and 3.12 file servers in a one thousand five hundred user environment. Responsibilities included:
  • Created and maintained user login ID s including system and personal login scripts, menu programs, password changes, and intruder detection lock-outs.
  • Administered network security including password protection, file safety and software access restrictions.
  • Maintained printing services including print server configurations, capture commands, and 3rd party print servers Intel Netports and HP Jet Direct cards .
  • Configured PC s to company standards for use on Novell network. This included configuring the autoexec.bat, config.sys, and network batch files.
  • Provided hardware and software support on various software packages.
  • Involved in software procurement process including questions on software and hardware requirements and configurations.
  • Maintained and performed software license verifications to adhere to software licensing agreements.
  • Coordinated and dispatched hardware repair vendor.
  • Trained new help desk staff.
  • Maintained help desk call tracking software and service call log.
  • Installed and configured software and workstations.

Resume 7

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Scott Rimberg

San Diego, CA


Career position in Information Systems specializing in LAN support and internet connectivity.


  • Excellent Hardware and Software troubleshooting skills
  • Over 10 years of extensive experience installing and maintaining networks
  • Fast learner on unfamiliar systems and software
  • Consistently stays informed of and experienced with industry trends
  • Enjoy working as a team or individually
  • Current HTML and Graphic Design experience
  • Proficient with current PC and Macintosh Operating Systems.
  • Up-to-date experience with internet protocols, tools and applications.


2000 – 2002
AmeriTech, LLC

Network Administrator

  • Managed LAN with 9 servers NetApp 720 filer, 3 NT4, 3 Citrix, 1 NT Terminal Server and 1 Windows 2000 webserver with 80 clients 50 Wyse Winterm thin clients, 30 PC s with Windows 9x or 2000 Workstation .
  • Supervised development of company website. Designed working prototypes to test ideas for site. Deployed company web presence Configured IIS 5.0 server, ColdFusion application server, SQL Server 2000 database back end, IP addresses, domain names, etc.
  • Analyzed network for performance bottlenecks. Reconfigured patch panel, hubs and switches for better performance.
  • Maintained company e-mail system on Exchange Server 5.5 with Outlook 2000/Outlook Web Access clients.
  • Installed and configured company wide anti-virus system.
  • Worked closely with in house programming staff to deploy new applications company wide. Provided training for employees on company software packages.
  • Designed advertising graphics for industry trade magazines, in house ad campaigns and catalog add-ins.
  • Created and implement plan to update computer systems company wide. Researched and purchased new systems and installed according to plan.
  • Converted customer supplied graphics from various formats for use with our screen printing system. Created new graphics per customer specs to be printed on product.

1999 – 2000

Network Consultant

  • Created and deployed client websites.
  • Installed and maintained LANs for small business within San Diego County.
  • Installed new or upgraded software.
  • Provided on-site training for customer employees.
  • Created custom databases using Access to streamline workflow for small business clients.

1998 – 1999
System Network Resources, Inc.

Network Engineer

  • Responsible for designing, installing and maintaining small to mid-size Local Area Networks including MS NT Server, Novell NetWare, LANtastic and MS Windows Peer to Peer for San Diego County Clients.
  • Trained clients on software applications and network administration.
  • Managed all in-house network and database systems.
  • Supervised training of new technicians.

The Simpsons Management Company

Network Administrator

  • Managed 40 user Novell NetWare LAN and 10 user Windows NT LAN.
  • Designed, installed and maintained company Website.
  • Designed ad campaign for industry trade magazines and Yellow Pages.
  • Installed and maintained Internet E-mail System.
  • Installed and maintained upgrades of workstation hardware and software.
  • Customized Windows applications to interface with proprietary Avgar property management software.
  • Designed custom applications with Microsoft Access.
  • Reviewed and recommended purchases of new hardware and software.
  • Upgraded LAN to Switched Ethernet over 10-Base-T Category 5 cable with 100-Base-T backbone to server from older Arcnet network topology.

References available upon request.

Resume 8

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Rao Bredandha

Clinton, New York

Microsoft Certified Professional MCP
Cisco Certified Network Associate CCNA

Summary of Experience 8 Years

  • Windows 2000 & NT 4.0: Windows OS, Server/client configuration, gateways, routers Administration. Planning and implementation of various domain models, trusts. Installed and configured DNS Servers, Installed and Configured Oracle for Workgroup on NT Server. NT and NetWare integration and configuration, NDS security. RAID 0-5, Installed & Configured IIS4.0 and Exchange Server5.5, BackOffice Servers and TCP/IP Handling with Internet Information Servers for Handling Mails and Intranet applications, Backup utilities veritas, arcserve

  • Novell & Banyan Vines: Network setup and cabling, Ethernet networks, hubs, batch files, login scripts, providing database access, maintaining and backing up the database and server, running network printers and replacing hardware. Server administration and optimization. Installed and configured network utilizing Novell NetWare 3.12 and 4.1. Installed and configured Banyan Vines 6.0

  • Lotus Notes: Installed and Configured Notes Domino Server and clients for Win 95. Installed and Connected our Dealer Network through Dial up Connection.

  • Hardware / Mainframe: Installation and Troubleshooting on Cisco routers, switches, hub. Working on Mainframe Emulation software Systems Troubleshooting Password / Printer issues. Worked on Netview.

  • Process Development & Quality: Process Re-engineering, IT help desk Service Delivery, Documentation and Presentation to Senior Management, Infrastructure Development, Consultant in the areas of Project Management, Multi-function, Corporate level exposure to Quality TQM & Six Sigma , Self Motivated, responsible and resourceful professional, possessing a strong technical background and committed to stretch challenges and results. Excellent understanding of customer satisfaction and business requirements and able to meet both these requirements profitably.

Technical Environment

  • Operating System: Windows2000 Server, Pro, MS-DOS, Win 95, Windows 98, Windows NT4.0, Novell 3.12 / 4.11/ 5.0, Banyan Vines6.0, Lotus Domino Server4.6, Sun Solaris2.6, VMS

  • Hardware & Software: DELL Power Edge 1300, 2300, Hubs, Switches, Fax Servers, Cisco Routers, Print Servers, Tape Backups Drive, Compaq Prosignia series servers, IBM Servers, MS Office Products, Lotus Products, MS Products, Netscape, Oracle, Sybase, Power Builder, MS Proxy Servers, Lotus sametime, Quick Place, Net meeting, Citrix Metaframe / Win frame,, Clarify 8.0, PC Anywhere, Peregrine s Call centre Management software, Lucent Definity PBX Systems & Centre Vu ACD Monitoring software, experience on Tivoli software, Windows 2000 Administration, Microsoft Exchange 2000, ArcServe 2000, VPNs, Windows TCP/IP Networking , Installing Win2K clients and service packs, Installing Office 2000 applications , MS Office & Visio skills,MVS, CICS, Netview, OASB, Application for CDN, Extra, Bull Host, Glink and Rumba

Educational & Certification

  • Masters Degree in Science M. Sc – Mathematics
  • Cisco Certified Network Administrator – CCNA
  • Microsoft Certified Professional Windows 2000 MCP 2000 Professional
  • Microsoft Certified Professional Windows 2000 MCP 2000 Server
  • Post Graduate Diploma in Computer Science PGDCA
  • Diploma in RDBMS Relational Database Management System
  • Certification Course in Lotus Notes Systems Administration / Application Development
  • Certification Course in Sun Certification & Linux
  • Quality General Electric GE Six Sigma and TQM Total Quality Management
  • Human Resources Interviewing skills by Richard Fear Model. April 2000

Work Experience

Nov 2000 Till Date
State of New York, Department of Human Services

Division of Family Development, Belton, New York, USA
Sr. Network Administrator / Network System Management

Major job responsibilities includes Designing, implementing, Management, Planning & Configuring Local and Wide Are Networks. Currently working on Projects Migrating from Banyan vines / Novell to Windows 2000, Microsoft Exchange

  • Working on project for State Government of New York as a Systems Integrator
  • Administer Banyan Vines, Novell, Windows 2000 / NT Networking
  • Administer local area networks and Windows 2000 Enterprise servers, including DNS & Exchange e-mail servers
  • Plan and install Enterprise server patch updates, hot-fixes, and virus definition files
  • Administer Active Directory, printer queues and network shares
  • Manage server and client backups using ArcServe and Exchange 2000 backups with Veritas Backup Exec
  • Troubleshoot TCP/IP network issues, including network access, printing, client VPN connectivity
  • Configure, deploy and track client desktops, notebooks, peripherals and software
  • Provide PC Helpdesk support for remote users during regular business hours and possible overnight emergency coverage
  • Plan and perform user PC software upgrades
  • Provide end-user support for Definity PBX phone system, voicemail, telephone hardware, video and audio conferencing
  • Mainframe connectivity, trouble shooting on Bull-Host, Glink terminal Emulation software
  • Used Street Talk protocol for connectivity to NT Servers & Printers
  • Supporting net application developed by State Government
  • Installed MS Exchange Server 2000 with Outlook as email client
  • Installed and Configured IIS4.0 Server
  • Installed & Configured Windows 2000 Servers
  • Designing Network segments with sub netting using TCP/IP Protocol
  • Implementation of WINS, DHCP and DNS Servers
  • Installation of Tivoli software
  • Diagnosing and Troubleshooting Cisco Routers, Switches, Hub Problems

Oct 2000 Nov 2000
Software Group Inc., Billerica, New York

Sr. Network Administrator / Network System Management

  • Installed & Configured Windows NT OS in Single and Multiple Domain
  • Designing Network segments with subnetting using TCP/IP Protocol
  • Implementation of WINS, DHCP and DNS Servers
  • Configured Network Printers using TCP/IP Printers
  • Installed MS Exchange Server with Outlook as email client
  • Implemented Disaster Recovery plan for Netware 4.11 server using Veritas Backup Exec.

Oct 99 Sep 2000
General Store Capital, Inc.

Operations Manager – Technical

GE Corporate Research & Development Apr 2000 Sep 2000

Worked as Operations Manager for GE Capital, managing a team of 14 engineers. Trained all engineers to perform the various activities of Helpdesk. Single point of contact for GE CR&D USA.


  • Troubleshooting on Windows 95 / MS-DOS
  • Troubleshooting on MS Office 97, Outlook 98, Netscape Communicator
  • Installed & configured SMS Server 2.6
  • Installing & Troubleshooting GE-Extend Connectivity issue resolution, Soft-Id email installation
  • Installing & Troubleshooting NetMeeting
  • Documentation and Migration of Helpdesk from US to India
  • Installed & Configured IIS4.0 and Exchange Server 5.5
  • Troubleshooting on NT Network Connectivity Issues, IP Address Issues, DHCP Issues, File Restore, LMHOSTS
  • Troubleshooting on Network & Mainframe Printers

General Electric Plastics, Pittsfield, MA Oct 99 Mar 2000

Worked as Operations Manager for GE Capital, managing a team of 9 engineers, undergone training program on SMS Systems Management Server , MS-Outlook98, MS-Exchange, NetMeeting, FrontPage, Mainframe RUMBA TPX, Netview, OSB etc , RUMBA VAX Connectivity, GE-EXTEND Dial-up Connectivity, VPN Connectivity, Faxination, CLARIFY Software, Business Objects, QPID, Hyperion.


  • Troubleshooting on Windows 95 / MS-DOS
  • Troubleshooting on MS Office 97, Outlook 98, Netscape Communicator
  • Full Support on MS-Exchange, Faxination
  • Installing and Troubleshooting GE-Extend Connectivity issue resolution, Soft-Id email installation
  • Installing and Troubleshooting NetMeeting
  • Installed & Configured Cisco Router 2500 Series.
  • Installing and Troubleshooting on Applications – Business Objects, Hyperion, SalesTrack, QPID,
  • Troubleshooting on NT Network Connectivity Issues, IP Address Issues, DHCP Issues, File Restore, LMHOSTS
  • Troubleshooting on Mainframe Password Issues, Printer Resets using CICS, Netview, TSO, TPX
  • Troubleshooting on Network Printer
  • Documentation and Migration of Helpdesk from US to India

Mar 97 Sep 99
THERMO LIMITED, Chennai, India.

Sr. Network Administrator Southern Region

THERMO LIMITED had Novell 3.12 with remote booting Clients, Co-axial Cabling with BNC Connection and Banyan Vines for Emailing. 2 Area Offices Hyderabad and Bangalore was having Stand-alone PCs. Connectivity Changed from BNC Co-axial Cabling to UTP Ethernet Cabling with RJ 45 Connectors. Installed and Configured NT Server with Oracle Database and Lotus Notes for Emailing. Networked our Area Office with UTP Cabling, Switches, Hubs, NT Server and Lotus Notes for emailing. Installing and Configuring Compaq Armada Laptop, IBM Think Pad to our network from Remote Location/Home.

Taking care of Administration of NOVELL SERVER 4.11, BANYAN VINES SERVER, NT SERVER, LOTUS DOMINO SERVER, Cisco Router 2500, 3Com Switches, 3Com Hubs, 64Kbps Lease line, Dial up line and 42 Clients loaded with Win95, MSOffice, Lotus Notes in Chennai Office.

  • Onsite Network support.
  • Troubleshoot and maintain servers and PC s
  • In-house Desktop/LAN Helpdesk
  • Maintenance of all of company s electronic equipment including troubleshooting and repair of all PCs, phones, voice mail, electronic mail, copiers, printers and fax machines
  • Training employees in various computer related topics.
  • Installed & Configured Cisco Router 2500 Series.
  • Installed & Configured Novell and Banyan Vines, Hardware and Software setup, cabling and PC installations on the Networks.
  • Installed & Configured IIS4.0 and Exchange Server 5.5
  • Worked as Banyan Vines Administrator coordinating all Network Activity. Troubleshooting any network problems hardware and software .
  • Worked as Novell Administrator. Coordinating all Network Activity, installing Applications & software
  • Maintain Windows NT 4.0, Win 95
  • Responsible for strategic direction
  • Installed new Lotus Domino Server for e-mail access
  • Key member in strategic planning of I.S. budget
  • Specify all hardware, software software purchases
  • Maintenance of UPS
  • Knowledge of TCP/IP, IPX Protocol Configuration
  • While end-user support is vital, daily activities might include routine tasks such as verification of backup status, examination of intrusion reports and volume space allocation.
  • An ability to rapidly diagnose user, server and network problems is a definite asset to this position.
  • Interface with end-users to assist in solving network or client problems.
  • Interface with peer group to assist in problem solving.

June 95 March 97

Systems Executive

  • Setup and Configured Novell NetWare 4.11 with 16 Clients.
  • Configured Print Sharer and Stabilized the systems.

Aug 95 Oct 95


  • To attend to all Software Related Problems.
  • To provide first level support to the users after the call has been received.
  • To attend to the workstation connectivity to the Server and 3745 and other related problems.
  • To Monitor LAN for automation software & connectivity any viruses and unlicensed software and initiative preventive measures.
  • To diagnose the problem and rectify, Incase of Hardware related problems I would try to resolve within acceptable time by the user.
  • To attend to and complete all office software related problems.

Nov 95 Feb 97

Network Administrator

Telecommunication Network Administration

  • Liaise with the Telecommunications Authorities for maintenance of Data circuits; restoration of failed circuits and rectification of erroneous circuits.
  • Monitor the Network performance and initiate corrective action as and when it falls below acceptable limits.
  • Ensure that the connectivity to CDN Application connecting to Mainframe , Novell, OS/2, Unix and Sybase Servers is available across the Branches.
  • Log Outages and Action taken.

LAN Administration

  • Monitor the Server Novell NetWare 4.11 and initiate corrective action on receipt of error messages on the console.
  • Attend to Workstation Connectivity to the Server and User Access related problem.
  • Monitor the LAN for Viruses and unlicensed Software and initiate corrective measures.
  • Periodic performance measurement and tuning of Server resources and LAN.
  • Backup Management
  • Perform User Administration on Server to and from the Off-Site Location.
  • Liaise with Maintenance of the preventive and corrective maintenance of the environment systems installed in the Data Center i.e. UPS, AC etc.

Data Processing Operations

  • Liaise with Regional Data processing center for the Opening and Closing of Real Time Sessions of Mainframe Application, End of Day processing, Resetting of Ids and File Uploads and Downloads From Mainframe.
  • Ensure all Terminals, Printers, Xcom Software which receive reports from Mainframe Application PCs and LAN Workstations can access Mainframe Applications.
  • Print all reports generated from Mainframe Application.
  • Carry our Report Files Management
  • Maintenance of Off-Site Backup Log and movement of Backup Media and Backing Up and Upgrade the Networks as needed.
  • Provide LAN Hot-Line support for Network problems.
  • Resolve Backup problems – Resolve Antivirus problems
  • Provide direct support for 80+ users
  • Responsible for 24×7 uptime of Novell NetWare 3.12 and Windows NT 4.0 servers

NOV 94 JUNE 95


Worked as a Computer Teacher / System Administrator in a School, teaching and also providing system support / administration for the Information Systems Department. Maintaining 30+ Computers and Peripherals.

Resume 9

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Chris Sawyer

Irvine, CA


Sr. NT / 2000 Network Systems Administrator / Sr. Network Engineer


Twelve+ years experience in Information Systems with proven ability to successfully provide enterprise wide network and server support for internal and external customers. Experience in technical, managerial, and project engineering positions with MCSE and MCP+I certifications. Areas of particular expertise include:

  • Microsoft Certified Systems Engineer
  • Microsoft Windows NT / 2000 Advanced Server
  • MS Exchange 5.5 / 2000
  • DOS, Win 95-98 / ME / NT / 2000 / XP
  • Enterprise Symantec / McAfee Antivirus
  • Microsoft DNS / WINS / DHCP / ADS
  • ArcServe / Veritas / IIS / Citrix / RightFAX


2001 – Present

Systems Analyst III

Systems Analyst responsible for administration of enterprise wide 118 servers Windows NT / 2000 Advanced Servers. Emphasis on Exchange mail servers. Problem resolution 1st thru 3rd tier , on all servers in enterprise using Tivoli management software. Servers consisted of clustered Exchange 5.5 2000 / Windows NT / 2000 Advanced Server, File, Application, Database and Compaq StorageWorks SAN. Enterprise spans across entire U.S. plus Guam and Ireland.

1999 – 2001

NT Network Systems Supervisor / Administrator

Managed staff of four with responsibility for system administration of thirty-four Compaq Proliant RAID servers. Servers consisted of Exchange 5.5 / 2000, IIS 4.0, Citrix Metaframe, RightFAX, CallXPress, Banking, File, Application, and development servers. Managed backup / recovery system.

  • Developed and tested step-by-step restore procedures of top six critical servers for Disaster Recovery.
  • Accomplished 8-hour test bringing all six servers to operational status.
  • Developed and documented Virtual Private Network VPN configurations for all remote clients that included Win 95, Win 98, Win NT, and Win 2000 systems connected via Citrix Metaframe.
  • Installed and configured two MS Exchange 5.5 servers later Exchange 2000 and migrated Novell Groupwise accounts.
  • Migrated two remaining Novell file servers to Windows NT.
  • Developed and maintained backup and data recovery system.
  • Developed and maintained enterprise wide Antivirus scheme.
  • Documented and created Access database with queries of all server room procedures.
  • Training and support of Microsoft Office 98 / 2000 professional and Microsoft Outlook 2000.


NT System Administrator / Systems Analyst

Provided system administration for eighteen Compaq 5500 / 1600 servers, multiple IIS 4.0 servers, mail/fax servers, and development servers.

  • Performed software build for
  • Over 150 NT / 98 workstations, 8 NT servers.
  • Trained 45 new employees on use of Microsoft Office and Microsoft Outlook 2000.
  • Expanded and improved efficiency for a 28 computer data download center utilizing RAS.

1990 – 2001

Part Time / Operations Support

  • 12 years designing / installing / upgrading Windows 98-NT LAN / WAN for home/small business.
  • Networks extending across individual sites connected via RAS, Ethernet, and Fiber.
  • 10 years providing training to customers in Microsoft Office Professional and Outlook 97/2000.

1993 – 1998

R&D Engineering Manager / Project Engineer / Senior Technical Specialist

Responsible for supporting secure classified network and 160 workstations Windows 95/WinNT and client software. Performed upgrades and repair of workstations. Supported engineering staff on Microsoft Office Professional product training. Developed Avionics test suites prior to this.

  • Managed secure classified network with domain controllers and workstations.
  • Developed test criteria and hardware/software for Radar, Communications, Navigation.
  • Designed hardware and test software in ATLAS for testing Radar Transmitters/Receivers.

1988 – 1993

Senior Technical Lead MTS-VI / Project Engineer

Managed sixteen engineers designing Automatic Test Equipment for NASA Space Shuttle. Provided technical direction, cost, schedule, and customer design reviews.

  • Designed Automated Test Stations including Space Shuttle avionics test hardware/software sets.
  • Designed VXI / VME test station incorporating Fiber Optic LAN and serial interfaces.

1983 – 1988

Research & Development R&D Engineering Manager

  • Designed Automatic Test Station hardware/software for testing aircraft avionics.
  • Chaired corporate Automatic Test Committee of twenty-three with a 350,000 budget.


UCLA – Los Angeles, CA
Major: Electrical Engineering 3.84 / 4.0 GPA

Computer Related Course Training:

  • Microsoft Certified Systems Engineer w/ IIS 4.0 New Horizons – 1998
  • MCP+I Microsoft Certified Professional plus Internet – 1998
  • Certified Novell 4.11 Administrator – CNA – 1998
  • Additional Microsoft / Security / Router Courses:
  • Oracle SQL / PL-SQL Course – 2000
  • Microsoft Exchange 5.5 Administration 1999
  • Microsoft Proxy Server 2.0 – 2000
  • Cisco Router Setup and Troubleshooting Course – 2001
  • Microsoft SQL Server 6.5 Administration 1999
  • Windows NT Security Admin. – 1999


SECRET clearance previous with Special BI + Special Access Required SAR




  • IBM Personal Computers 16 yrs
  • Compaq Proliant Servers 3 yrs
  • Compaq StorageWorks SAN 1 yr
  • PC hardware repair / installation 12 yrs
  • TCP/IP – IPX/SPX 5 yrs
  • 3Com Hub / Router installations 6 yrs
  • Ethernet, 10Base5 / 100BaseTX 5 yrs
  • Cisco 25xx, 36xx series routers 2 yrs
  • ISDN, Frame Relay, T1 4 yrs

Software Operating Systems

  • DOS 16 yrs / Win 3.x / WFW 9 yrs
  • Windows 95 7 yrs
  • Microsoft 98 6 yrs
  • Microsoft NT 4.0 Workstation / Server 6 yrs
  • Microsoft 2000 Professional / Advanced Server 2 yrs
  • Citrix Metaframe 1.8/Terminal Server 1 yr
  • Novell 4.11 2 yrs

Software Suites / Utilities

  • MS Office XP/2000/98/97 5 yrs
  • Microsoft Outlook XP/2000/98/97 4 yrs
  • Microsoft Exchange 5.5 / 2000 3 yrs
  • Microsoft SQL Server 6.5 2 yrs
  • Microsoft IIS 4.0 3 yrs
  • ArcServeIT / Veritas Backup-Exec 3 yrs
  • Visio 2000 2 yrs
  • RightFAX Fax Server 1 yr
  • VPN implementation 2 yrs

Browsers / Other

  • Netscape / IE Web Browsers 7 yrs

Software Development Experience

  • MS Front Page 97/98/2000/XP 4 yrs
  • HTML 6 yrs
  • JavaScript 2 yrs
  • Visual Basic 6.0 2 yrs
  • HP BASIC 8 yrs
  • Fortran-77 6 yrs
  • ATLAS Test Language 10 yrs


  • Over 12 years experience PC H/W and S/W installation, repair, and troubleshooting
  • Over 10 years experience H/W – S/W engineering development in Test Engineering
  • Over 8 years experience Windows 95 / 98 / 2000 / XP installations
  • Over 200 installs
  • Over 8 years experience with Windows WINS / DHCP / DNS admin.
  • Over 5 years experience Windows NT Workstation / Server installations
  • Over 150 installs
  • Over 5 years of Microsoft Professional Office support to engineering staff
  • Over 5 years experience in LAN / WAN / Ethernet Hub / Router installations
  • Over 4 years experience Microsoft Exchange 5.5 / 2000
  • Over 4 years experience Microsoft Outlook 97/98/2000/XP

Resume 10

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Patrick B. Williams

Deer Creek, FL

Computer Skills

  • Senior Network Administrator
  • Exchange 5.5 & 2000 Administrator
  • Senior Security Manager
  • Senior Disaster Recovery Manager
  • Internet & Intranet Security Manager
  • Windows NT 4.0 Workstation & Server
  • Windows 95, 98, & ME
  • Windows 2000 Professional & Server
  • Internet Security & Acceleration 2000 Server
  • Internal/External Firewall Administrator
  • Windows XP Home & Professional
  • Network Virus Protection Administrator end-users, network servers, e-mail servers, & web servers
  • Windows 2000 Security Administrator
  • Terminal Server via Windows NT & 2000
  • Outlook Web Access Administrator
  • Disaster Recovery file/print servers, web servers, & e-mail servers
  • Seagate Backup Exec 7.0, 8.0, & 8.5
  • Virus Software NetShield, VirusShield, GroupShield, & Trend ScanMail Active Directory Administrator
  • Network Architect
  • VPN & RRAS NetScreen , Windows 2000, & Nortel
  • Information Technology Director
  • Microsoft Office 2000 & XP Suite
  • Microsoft Internet Explorer 4, 5, 5.5, & 6.0
  • WinBatch Interface Language
  • IPSec & Network Encryption
  • Compaq Server/Workstation Insight Manager
  • WebSense & Surf Control internet/web security access control software and filtering
  • Ghost Enterprise 6.0, 6.5, 7.0 & 7.5
  • Exchange 2000 Conference Server NetMeeting, web casting, Instant Messaging, & multiple information stores.
  • Internet Information Server IIS
  • Microsoft Certified Professional MCP
  • Microsoft Certified Systems Administrator
  • MCSE Windows NT
  • MCSE Windows 2000

Professional Experience

American International University, Orlando, Florida

Information Technology Director & Network Administrator

Responsible for the entire campus network structure, maintenance, design, security, implementation, and architecture. Complete Windows 2000 environment with Exchange 2000 server farm integrated with Active Directory.

  • Maintain all aspects of Microsoft NT & Windows 2000 networks and related components.
  • Responsible for the security of Intranet/Internet web servers, Outlook Web Access servers, Windows 2000 servers, Exchange 2000 server farm, IIS servers, and Citrix servers.
  • Disaster Recovery Administrator responsible for backing up entire campus and corporate information including all Exchange 2000 private and public information stores, Windows 2000 file/print servers, Great Plains/Dynamics server, and SQL/Oracle database servers.
  • Maintain and manage entire hardware structure of Ethernet/Intranet network including Cisco, Nortel, D-Link, 3-Com routers, switches and hubs as well as all CAT-5 cabling and RJ-45 ports.
  • Security Administrator for entire network, including security design and implementation from domain servers to end-users. Password control, encryption, secure sockets layer, custom security templates, IPSec, virus control, secure e-mail information stores & file/print severs.
  • Responsible for the design, testing, deployment, & maintenance of Virtual Private Network.
  • Supervise and mange the IT staff of 1st, 2nd & 3rd level Systems Support, Network Administrators, Program Analysts, IT Faculty and Security Administrator.
  • Responsible for firewall administration, including port scanning, URL filtering & Internet attacks.
  • Responsible for entire IT budget approx. 5 million/annually . In charge of all purchases for hardware laptops, desktops, printers, servers, hubs, switches, routers, etc. and software Microsoft MSDN, Academic Alliance, volume licensing, BSA compliancy .
  • Proven ability to communicate, both orally and written, in a clear and concise manner that can be understood by subordinates, co-workers, and superiors.
  • Proven ability to coach and develop subordinate personnel both technically & professionally.

1998-2000Digital Universe, Inc., Bristol, Connecticut
Network/Security Project Manager
Exchange 5.5 & Network Administrator 1997-1998 Promoted to Project Manager
Network Analyst 1995-97, promoted to Network Administrator

  • Security & Network Manager responsible for the upkeep, troubleshooting, security, and maintenance of the networking, electronic mail, and data structure.
  • Maintain, troubleshoot, and build Windows NT 4.0 & MS Exchange 5.5 e-mail systems company wide. Including Campus, university offices, remote offices, and overseas offices.
  • Security deployment of password control, virus control, ACL Access Control Lists , file/data permissions, public information store permissions, firewall port control, end-users data permissions & server/desktop/laptop security schema. Supervise IT security and network staff.
  • Configure and maintain Windows NT 4.0 file/data/print servers, MS Exchange 5.5 servers, Citrix servers, Terminal Services servers, Outlook Web Access servers, Intranet web servers Windows NT workstations, laptops, Palm Pilots, RAS modem racks and Windows CE devices.
  • Design, test, and deploy software & hardware upgrades and network maintenance. Including servers, workstations, LAN hardware Cisco & Bay switches and RAS issues.
  • Secure network servers and workstations through aggressive virus control and scanning as well as through limiting attachments via e-mail and real time scan of the MS Exchange 5.5 public and private information store and MTA as well as e-mail encryption and firewall configuration.
  • Develop a secure system for remote office and home users via secure Citrix/Terminal Server connection VPN and/or dial-up modem connection.


Master of Science Graduated 1995
Adams State College

Bachelor of Science Graduated 1994
University of Colorado


  • A+
  • Network+
  • Server+
  • MCP Windows 2000 Professional 70-210
  • MCP Windows 2000 Server 70-215
  • MCP Windows 2000 Network Infrastructure 70-216
  • MCP Managing a Windows 2000 Network 70-218
  • MCP Windows 2000 Active Directory 70-217
  • MCP Designing Active Directory 70-219
  • MCP Designing Network Infrastructures 70-221
  • MCSA Microsoft Certified Systems Administrator
  • MCSE Windows 2000 Microsoft Certified Systems Engineer

Resume 11

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Mark Maxwell


  • Microsoft & IBM DOS All versions Microsoft Windows 3.1
  • Microsoft Windows 95/98/ME/NT Microsoft Windows Applications
  • OS/2 IBM PC Hardware
  • Microsoft Windows 2000 All Novell 3.xx/4.xx/5.xx
  • Cisco / 3Com Lan/Wan Hardware NAS/SAN Architecture
  • Microsoft Exchange Server 5.5 & 2000 EMC, Brokade, Gadzooks
  • Microsoft SMS Server IBM Lotus Notes / Novell Groupwise
  • Unix Administration Solaris, AIX, Linux Tape Backup Systems Veritas/Galaxy
  • Citrix Server Administration / Deployment Disk Imaging Ghost/DriveImage
  • MS SQL Server Implementation/Support Perl, CSH, KSH Scripting
  • SAP Server Implementation

Education / Industry Certifications:

  • Tivoli Solutions Consultant Tivoli Systems, Austin, TX 2001
  • HP OpenView Certified Hewlett Packard Systems 2000
  • Microsoft MCSE Microsoft Systems, Cedar Rapids, IA 2001
  • Continuing Education has been completed to keep Certification up to date
  • Novell CNE Iowa Electronics, Cedar Rapids, IA 2001
  • Continuing Education has been completed to keep Certification up to date
  • A+ Certification Cedar Rapids, IA 1996
  • Some College KCC, Cedar Rapids, IA 1996

Work History:

10/2000 to Present
CommRoute Systems

Storage Systems Engineer 1yr

  • Worked as a Systems Engineer, performing support for CommRoute Systems Galaxy Tape Backup Product. Pre-sales, implementation and post-sales activities included providing expert consulting in order to analyze a client s requirements, recommending CommRoute product solutions, implementing those solutions, optimizing performance and training customers. Customer engagements were usually conducted at the customer s location
  • Wrote Several Automation scripts in either Perl, or KSH/CSH format to assist in the automation of the installation of the companies product.
  • Assisted several companies with migration of their BackOffice Email platform from Exchange 5.5 to Exchange2000 This migration was performed using our product
  • Working knowledge of Competing product Veritas NetBackup was also required as I often performed in house migrations from NetBackup to Galaxy.
  • Performed Several Administrative functions when it came to WindowsNT/2000/Unix environments. Installed/tested/configured/deployed multiple Windows2000 / WindowsNT servers for several clients.
  • Technical experience in the following areas was required:
    • Customer training
    • NAS / SAN Storage management
    • MS Exchange and Notes
    • Banyan and Novell
    • UNIX systems administration
  • Project management experience in solution development, system implementation and consulting was also involved.
  • This Support included going onsite, designing, and implementing of the product. As well as ongoing support and training of the customer as needed.

10/1998 10/2000
Ankor Enterprise Network Services

Technical Solutions Consultant 2 yr.

  • Performed the duties of Team Leader/Supervisor when working on large projects.
  • Worked as a consultant providing Pre and Post sales support to various companies in and around the Phoenix, AZ area.
  • BankOne ccMail to Lotus Notes Migration / Exchange Migration Administrator Provided both end user, and backend systems support
  • Nextel Wireless SMS Server Implementation Team Leader, Chief design engineer
  • Bank of America WindowsNT to Windows2000 Migration Team Leader
  • Marriott Intl. Tivoli Systems Professional Provided support, maintenance of their Tivoli Environment
  • NextLink Window 9x to NT Migration Specialist
  • Systems and end user support
  • AegonUSA Lead Citrix Administrator CitrixICA rollout to 1000 clients
  • Bank of America – Lead Systems Engineer for their EMC disk array rollout.

4/1996 10/1998

Technical Analyst 2 yr.

  • Team Leader / Supervisor of the Corporate Wide Windows 3.xx/9x to WindowsNT 4.0 Migration. A Team of 4 other technicians
  • Support of Servers / Desktops in a corporate-wide environment.
  • Provided support for existing Relational Database products: Both from an end-user point of view as well as a Server side Administration end.
  • Provided On-Call support for the local and wide area network. This network consisted of over 32 remote sites, in over 8 states, each connected into a Frame Relay cloud using our own Fiber.
  • Administration/Installation/Support of a 53 Server Lotus Notes Environment
  • Support of PC systems, as well as local and remote sales offices
  • Provided Maintenance and Support of the installed Tivoli Environment

11/1995 4/1996
MiraTech INTL

Network Analyst 6 months.

  • Corporate email systems administrator during the Lotus ccMail migration project to MS Exchange Server 5.5
  • Also provided end user support with regards to the email system

10/1994 11/1995
Apache Teleservices

Support Analyst 1 yr.

  • Network Administration Mixed Novell / OS/2 LanServer Environment
  • Email Systems Administration Novell GroupWise
  • Performed several Novell 3.xx to 4.xx migrations
  • PC Based hardware/software support

Resume 12

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Albert Gordon

Technical skills

  • WINNT/2000 Implementation, configuration, hardening and Administration 150+
  • Terminal Server, Domain manager/Server manager/MMC
  • W2k Active Directory in native and mixed-mode
  • NAS/SAN- First hand experience with implementation, configuration and usage Network Appliance NAS solutions. Configuration of W2k/NT usage of HP256 SAN solutions.
  • RAID, Mirroring, Clustering
  • Backup Server Administration Omniback, Veritas BackupExec Exchange Remote storage, Volume Manager, Storage Migrator, ExecView and ArcServe.
  • RAS and Ascend Dialup configuration and Administration
  • WINS/DNS/DHCP/NFS/Proxy/NAT/Firewalls/Domain trusts/etc..- Strong experience and understanding of all usages and concepts
  • Strong experience in IIS Administration and Hardening
  • Veritas BackupExec Implementation, configuration and Administration
  • Exchange 5.5/2000 Implementation, configuration and Administration
  • NT & Exchange 5.5 to win2k & Exchange2000 migration
  • Citrix Metaframe configuration and Administration
  • Lucent Definity & Intertel Phone System configuration and Administration.
  • VPN- Aventail & Microsoft VPN configuration and Administration.
  • KVM over IP
  • Intel WFM configuration and Administration Network boot, Imaging, and Administration .
  • Good experience and daily usage with: SSH, Exceed, ITO/VPO, VPN, Telnet, FTP, TS, PCAnywhere, Xwindows, Vlans, Imaging, etc..
  • Medium experience with mail server farming
  • Network Administrator/Desktop: Desktop support maintaining all client/server connectivity. Installation and configuration of 3.x/95/98/NT/2000 client and server. First hand exp. with configurations such as Lawson, ECC95, STS, Sharedata, ProBusiness, Report Writer, Crystal reports, ADI, Powersource, Office Suites, Outlook 2000/98/97, Wanda, Fleet, and much other proprietary software. DHCP/Static/and Routed configurations performed for client configurations. SMTP/MAPI/POP3 mail configuration.
  • Light HP-UX, Solaris, Redhat administration

Personal Skills

I feel that I am a very intelligent, self-starter. Knowledgeable and friendly. Troubleshooter mentality, and actually enjoy a good challenge. Have been in leadership and delegation roles with good results towards productivity and team solidity . Excellent scaling and planning skills.


Present Employer, San Francisco, CA

Senior NT/2000 Administrator. Currently employed by a Innovation Infrastructure provider. We provide hosting and management of high security, isolated environments for ASP and E-Service companies.


  • Building, maintenance, hardening, and Administration of 150+ WINNT/2000 servers.
  • Standardization of deployment of all future servers
  • Strong experience with all tasks associated IDC operations
  • Implementation of Network Boot Server which would utilize WAL, PXE, and image casting to remotely deploy Operating Systems, applications, etc, to Servers within a remote IDC.
  • Standardization and simplification of Aventail VPN configurations both server and client level .
  • Deployed a CD image server to supply NFS mounts of virtual cd s to all nodes on all Vlans.
  • Standardized all OS, IIS, application patching; all fully automated.
  • Implemented a fully automated, Global anti-virus solution based on ftp and relay within all infrastructures.
  • Created and implemented new IIS security standards w/ automated patch checking and updating.
  • Created many Automated monitoring and Administration scripts DOS & shell scripting.
  • Medium to advanced experience HP Openview exp.
  • Light HP Omniback experience which includes migrations and upgrades
  • Research and test implementation of KVM over IP solution

Work Description:

  • Create and Maintain Global, scalable solutions for Server Administration and Deployment.
  • Build, maintain, and Administer client mail farm configurations.
  • Daily Administration of a very heterogeneous network.
  • Responsible for Rapid Deployment of 1-100 server rollouts or Current Client Migrations.
  • Create and maintain procedures and documentation.
  • Revise server standards to meet current and future specs.
  • Administer and maintain current Server/Application environment
  • Design/Re-design IDC layout for future growth.
  • Implement complete redundancy schemes for Servers, connectivity, and storage.

Dennis Hardware, Corte Vera, CA

Senior Systems Administrator. Dennis Hardware, a 106-store retail chain, deals in exotic/hard to get type home refurbishing products. Everything, including the kitchen sink.


  • Built and implemented 3 NT Exchange 5.5 servers. 2 of which replaced outdated servers, 1 was an addition at newest corporate location.
  • Built and implemented 4 NT File servers RAID 5 . Duties included: Migrating all information from outdated, multi-purpose servers, to new single purpose NT file servers. Migration of Exchange 5.5 to a new standalone server. Relocation of 1 NT File server, 1 Exchange server, 1 BDC, and 2 application servers to different network segment.
  • Built 3 Windows 2000 Backup servers, which utilized Veritas BackupExec 8.5. Configured both remote and centralized backup pools, which consisted of HP .5mm DLT Autoloaders, .4mm autoloaders, and various single tape machines, which backed up around 2 Terabytes of data daily.
  • Planned and Implemented a Domain/Exchange trust between a recently acquired corporation.
  • Implemented an Antivirus scheme utilizing already present Cheyenne InoculateIT. Tasks achieved include: De-centralization of virus signature distribution. Utilizing Nodes at key places of the WAN to distribute virus signatures to all clients and servers per location, to cut down on network traffic.
  • Implemented Microsoft Outlook Web Access and VPN solutions for remote connectivity and Administration.
  • Installed and configured a Lucent Definity phone system. Including: Configuration of PBX, Audix, and client node configurations. Creation of multiple Hunt groups , Intercom groups, BCMS view/Wallboards, etc. which utilized multiple supertrunks and outside phone lines.
  • Helped configure DSL VPN connectivity for 106 stores back to the corporate offices for constant connectivity.
  • Relocation of SDSL connection and Proxy to a different network segment/location for increased speed and more reliable connectivity.
  • Creation and implementation of a Service Request helpdesk system utilizing a customized access based form through Exchange, which could be accessed through client Outlook configurations.
  • Research of a soon to be implemented Lucent based Fax Server which would serve all locations, including stores.
  • Research and planning for backup of all corporate nodes. Including: Home office machines, 100+ remote users, and 106 store machines.

Work Description:

  • Administrate/Maintain a 27 server, multi-domain WAN environment which consisted of 9 Windows NT BDC s and 1 PDC, 5 Windows NT/2000 Application servers, 3 Windows NT File servers, 3 Windows 2000 standalone backup servers, 1 Windows 2000 Antivirus Distribution server, 1 Windows 2000 specialty server auto FTP, Auditing, etc. , 1 Windows 2000 Proxy server, and 3 Windows NT- 5.5 Exchange servers. The Wan, in total, includes 4 corporate locations, 3 distribution centers, and 106 stores located over all parts of the United States and Canada.
  • Administrate all backup solutions for all locations, including: Veritas Backup exec, Arcserve, & NT Backups.
  • Researching/Purchasing of all Hardware/Software for both Client and Server.
  • Directing daily activities of Desktop support.
  • Administration and Maintenance of Lucent Definity Phone System.
  • Responsible for various newly implemented Remote Software/Hardware auditing utilized for License compliancy.
  • Responsible for directing daily activities of Administration and Helpdesk staff.

MicroTon Corporation, Santa Rosa, CA

Service Technician. Fast paced one stop type networking solutions provider. Consulting, Infrastructure planning, and implementation being a major emphasis of business.

  • Built and configured 100+ Client/Server machines for consulted networks.
  • Installed 100+ Microsoft Office 97, Norton Antivirus, Lotus Smart Suite, etc.
  • Installed Various Operating Systems including: Windows NT, Windows 95/98, DOS, and Windows 3.x.
  • Conducted printer repairs in-house and at remote client locations.
  • Service contract work at remote locations for any and all warranty equipment. Including: Servers, Workstations, Printers, Fax Machines, etc.
  • Data/Voice cable runs for both new and old networks and phone systems.


CSS Computer Support Specialist Empire College of Santa Rosa, Ca

12 month concentrated course with a major emphasis in Systems Administration, Networking infrastructure, and hardware/software troubleshooting.

  • A+ certified
  • HPUX Admin training
  • Redhat Linux Training
  • Microsoft Active Directory training
  • 2 years JC courses including: Computer Science, Networking essentials, NT & Exchange Administration.
  • Lucent Administration and Client configuration training.
  • Various PC/MAC/Network training and tweak courses.
  • Persueing CCNA, and Redhat certification

Resume 13

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Peter Harvard

Redwood, CA


  • MCSE / CNE / ASE / A+
  • SQL Server Database Administration
  • Exchange Server Administration
  • Windows 2000 Advanced Server Administration
  • Windows NT/2000 Terminal Server Administration
  • Windows NT 4.0 Enterprise Server Administration
  • Novell Netware 3.x, 4.x and 5.x Administration
  • Windows 2000 Active Directory Administration
  • Internet Information Server Administration
  • Windows 95, 98, NT 4.0, 2000 Support
  • Network Support and Design
  • Microsoft Office 97/2000 Support
  • Experience maintaining and building enterprise servers
  • Good oral and written communication and customer service skills
  • Good research and troubleshooting skills


Teltek Inc, San Jose, CA
10/2001- Current

Server Engineer / Consultant

Onsite consultant at Sempra Energy main data center in Rancho Bernardo. Duties include Server move coordinator for server relocation project. Configuration and administration of servers, LAN and racks. Network troubleshooting and planning of new data center build out. Monitoring of corporate LAN and intranet. Detailed 7/24 problem resolution of servers and network. Building and maintaining of new servers.

Technosystems, San Jose, CA
1/2001 9/2001

Network Administrator / Contractor

Responsible for design and implementation of network infrastructure for Internet startup / software provider. Microsoft Windows 2000 administration and implementation. Configuration and rack mounting of Dell, IBM, and enterprise servers for clustered network server farm. Administration of Microsoft SQL, IIS 5.0, Exchange 5.5 and 2000 server. Day to day duties include creation, deletion and modification of user accounts, managing of user rights, email box recovery, recovery of servers and general maintenance and troubleshooting of Exchange Server. Building and administration of front end and back end production web servers. Responsible for network documentation and disaster recovery. Backup and offsite archival of email and file servers using Arcserve 2000 and Tivoli store server manager. Anti virus protection of all servers and workstations. Day to day duties also included end user support, help desk and problem resolution. Administration of print servers, phone systems and voice mail server. Creation of desktop images and rollout to all desktops using Symantec Ghost 7.5-enterprise edition. Creation and administration of RAID storage containers. Fiber channel SAN installation and configuration.

Solomon Technologies, San Jose, CA
5/1999 1/2001

Network Administrator / Permanent

Responsible for the shared administration of a large global Windows 2000/NT/Unix streaming media Internet broadcast network, using dense hybrid back plane chassis servers and network attached storage devices for on demand media. Provide Windows NT/2000 TCP/IP network troubleshooting and technical assistance for end users and departmental staff. Experience with Siebel client/server in a large volume call center environment. Opening and closing of tickets for problem resolution. Account management, network security, data backup and recovery. Software application upgrades and installation. Server and desktop administration of over 500 nodes. Responsible for solving complex hardware, software and network related problems. Monitor the performance of network. Proactively recommend improvements and identify opportunities to upgrade of servers and network. Provide regular reporting of network and system performance. Responsible for large corporate wide rollout of all new laptops, docking stations and monitors to end-users. Managed team of 15 temporary employees during rollout delegating duties and supervision of project completion. 7X24 on call support for end users and clients to VPN and other remote administration problems. Supported several remote locations across the nation using Symantec PC Anywhere and Cisco Altiga LAN to LAN VPN. Exchange 5.5 server administration, backup, and recovery using Veritas Net backup and Backup-Exec.

Crown IT / Department of public works, San Jose, CA
1/1999 5/1999

Network Administrator / Contractor

Provided support of large LAN/WAN existing of several NT servers and Cisco routers and switches. Support of Microsoft back office, Exchange server, SQL server, IIS, SMS, and Proxy server. Support of Log Caster network monitoring and tracking software. Network Associates total virus defense configuration and administration on the servers and desktops. Performed email and file server backup and recovery using Veritas Backup Exec. Management and creation of WINS, DNS, DHCP, SQL databases and scopes. TCP/IP administration and analysis. Creation and deletion of accounts and shares. Management of all software and hardware upgrades and direct supervision of desktop support and help desk technicians. Completed Y2K compliance project on all county machines and systems.

The Kelly Group, Rosentown, CA
6/1998 12/1999

Senior Site NT Engineer / Permanent

Internal management and support of all NT workstations onsite at Hewlett Packard s network server division in Roseville CA. Performed all new installations of end users workstations and servers. Provided hardware and software related trouble ticket resolution. Performed large-scale Y2K compliance upgrade and documentation of process to HP. Managed team of 30 technicians for daily duties and completions of projects. Rollout of new NT workstations to over 5000 users onsite. HP printer maintenance and repair. Laptop configuration for all remote users supporting VPN and RAS using secure ID cards. Responsible for upgrade from Lotus Notes, CCMail to Microsoft Exchange server. Provided third level support and escalation path for all network technicians. Break and fix of all hardware onsite including printers, laptops and workstations.

Computing Systems, San Jose, CA
1/1997 5/1998

Advanced Network Engineer / Permanent

Project management and implementation of large scale 7500 node network migration from MS Windows 3.1 to MS Windows 95 and NT Workstation. Provided end user network support for all internal San Jose Gas & Electric employees countywide. Provided installation and configuration of all new and existing desktop and laptop workstations. Installation and support of RAS for all remote users. Performed upgrade from Microsoft Mail to Microsoft Exchange on the client and server side. Administration and support of Novell Netware and Microsoft Windows NT 4.0 integrated network. Performed upgrade of Token Ring network from 4mbs to 16mbs. Provided management and supervision of team of temporary contractors for large workstation rollout, dividing responsibilities and escalation path then reporting results to supervisor. Responsible for customer support and all trouble ticket resolution. Building of images and evaluating new hardware and systems analysis for client.

OllyCom Information Systems, San Jose, CA
2/1996 1/1997

Field Network Engineer / Contractor

Provided Microsoft NT and Novell Netware support to clients in the field. Mission critical 4-hour onsite response time for hardware and software conflicts. Onsite repair and replacement of all hardware and software. Worked directly with vendors and clients to resolve warranty and non-warranty repairs to result in the least amount of downtime to customer. Provide follow up with clients to ensure quality customer service. Certified bench technician in repair of Toshiba, IBM, Compaq, Dell, HP, Acer, Packard Bell and Apple.

Randy Technical Services, San Jose, CA
1994 1996

Computer Repair Technician / Permanent

Authorized warranty repair of computers, laptops, printers, and monitors. Configuration and upgrades including hard drives, CD-ROMS, modems, video cards, sound cards, network cards, memory, motherboards, scanners and software applications. Installation and configuration of all operating systems and office suites.


Compaq Computer Corp. San Jose, CA 1998
Professional, ASE

Zertex Data Systems, San Jose, CA 1998
Professional, MCSE

OllyCom Information Systems, San Jose, CA 1997
Vocational, CNE

Training Directions Technical College, San Jose, CA 1995
Vocational, A+ Certification


Employee of the Month, OllyCom Information Systems 1997


Available Upon request

Resume 14

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Stephen Kelly

Jacksonville, FL


  • Network Administration
  • Database Administration
  • Windows Desktop System Integration
  • Server Implementation (NT and Windows 2000)
  • Novell Client Configuration and Implementation
  • Certified Technical Trainer
Languages Rate Years used Last used
VB script 3 3 2002
HTML 4 2 2002
T-SQL 4 2 2001
PL/1 8 4 1987
Pascal 8 4 1987
C 4 1 1994


MS Certified System Engineer (MCSE):

  • Windows 2000 and NT 4.0
  • Active Directory Design
  • Windows 2000 Security
  • Windows 95 & 98 Implementation
  • Exchange Server 5.5
  • SMS 2.0

MS Certified Database Administrator:

  • SQL 2000 Administration
  • SQL 7.0 Administration
  • SQL 2000 Database Design

MS Certified Trainer:

  • MCSE Tracks for Windows 2000 and NT
  • SQL 2000 & 7.0 Administration and Database Design
  • TCP/IP networking
  • A+ Hardware and Software Fundamentals
  • Exchange Administration 5.5


11/00 – Present
Consulting Institute of Technology

Network Trainer

  • Instructed Microsoft Official Curriculum technical courses in Windows 2000 and SQL 2000. Covering the aspects of installing, supporting, administering and designing a Windows 2000 network and an Active Directory environment, SQL 2000 administration, performance tuning and database design optimization.
  • Administered a network for staff and students comprising of four servers and twenty workstations which included two distinct domains, Exchange 2000, ISA Server, Vue Testing Service and VPN connections for remote instructors and staff.
  • Implemented Active Directory and Exchange 2000 in a production environment. Assisted in the implementation of SQL 2000 database for the city of Jacksonville’s Historic Building department. Developed SQL database and Access database solutions for Consulting.
  • Launched the A. Phillip Randolf High School Computer Science project which brought certified technical experts to teach high school students Microsoft Official Curriculum. This resulted in 24 passed certification exams with a pass rate of 61%.
  • Developed a disk duplication process for classroom preparations using the Sysprep and Setup Manager utilities and Norton’s Ghost 6.5.
  • Developed web based discussion board for students to participate in learning forums. Designed a online learning product using Windows Media Services and IIS 5.0.

8/99 – 10/00
Datatech Computer Services

Network Engineer and Trainer

  • Instructed Microsoft Official Curriculum technical courses in NT 4.0 and Windows 2000.
  • Built and configured NT and Windows 2000 servers in multiple LAN environments of 20 to 30 workstations.
  • Instructed, installed and configured SMS, Exchange and SQL server Back Office applications for company and client use.
  • Instructed classes in Microsoft applications such as Office 97 & 2000 and Project.
  • Resolved application and TCP/IP and IPX/SPX connectivity problems on NT 4.0 Workstations. Resolved interoperability with Novel Netware clients with NT 4.0 Workstations. Resolved Remote Access connectivity problems with Point to Point Protocol and VPN networks.
  • Handled trouble calls and application installations through SMS 1.2 remote control features and NT Resource Kit utilities.
  • Prepared reports and queries through SMS 1.2.
  • Installed and configured NT 4.0, Internet Explorer, Outlook98, MS Office, Lotus Notes and other in house applications for production use.
  • Loaded NT operating systems, configured and performed hardware upgrades on thousands of sidelined computers.
  • Developed procedures for workstation configuration on remote access workstations using Point to Point Protocol and Dial-up Networking.
  • Managed projects of deploying and restacking up to 30 workstations through out an office complex
  • Directed the PC setup lab for office complex of a Fortune 500 company
  • Responsible for maintaining 2000+ workstations.

7/99 – 8/99
Parametric Information Services

Computer Technician

  • Configured and deployed NT Workstation computers in a major regional hospital.
  • Setup, configured and tested 30 distributed network printers. Configured terminal servers for printer operations via telnet utility.

8/87 to 2/99
United States Navy

Lieutenant, Naval Aviator

Network Administration \ Resource Management:

  • Coordinated LAN access and Email accounts for a NT network, Exchange and ccMail servers. Installed and supported ccMail and Outlook mail clients. Coordinated and tracked software and hardware upgrades. Trained and supervised seven people in software upgrade installations.
  • Installed applications and upgrades for Windows 3.x, Windows 9x and NT workstations. Set up computers and LAN connectivity.
  • Oversaw trouble calls conducted by PC technicians. Performed maintenance and installation of hardware and peripherals. Performed trouble shooting of printers, PC configurations for LAN access and basic operation.
  • Tested developmental software for a department of 300 users. Installed pilot application on workstations, trained users and resolved problems arising with the software. Reported the advantages and draw backs of the software to the developers.
  • Procured computers meeting certain hardware standards, installed required applications and distributed computers and associated peripherals throughout organizations of 200 to 500 people.
  • Resolved database programming issues on in house database systems for small military units.

1/83 to 8/83
Huron Computer Corp., Silver Springs, FL

Computer Technician

  • Assembled and tested mini-computer prototypes according to engineering documentation and blue prints indicating errors and needed revisions.
  • Created wiring harnesses and connectors for computer components documenting the process for later production.


BS, Computer Engineering
Auburn University, Graduate with Honors, 3.52 GPA.

Awards/Activities: NROTC scholarship, NROTC Steerage Honorary, Tau Beta Pi Engineering Honorary, Pi Gamma Tau Freshman Engineering Honorary, member of a college and professional musical groups.

Resume 15

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Conrad Jones


To work with a company which has high standards & solid values and to contribute to a team of IT professionals with opportunity to augment my own professional development.


eTrade, LLC., White Summit, MO

Applications Support Analyst Ending Salary – 60K

  • Duties included 24/7 support of the largest non-specialized B2B/e-commerce marketplace in the world. These responsibilities required my extensive and varied background in IT support in order to maintain and troubleshoot the core software Commerce One MarketSite and EBD while monitoring a complex amalgam of NT/Win2K PC and Linux based Solaris servers, MS SQL databases, and load balancers in a heavily redundant Web-centric environment while manning and maintaining the CA based company helpdesk. These processes required me to work independently as well as with departments company-wide to maintain a 98 uptime of all e-business systems.
  • Responsible for loading, configuring and maintaining software on servers for all company environments to include: NT/Win2K and service packs, IIS 5.0, Allaire JRun, Commerce One MarketSite and EBD, and LDAP on Netscape Communicator server.
  • Remotely managed the Production, QA, and Development servers via PCA and Citrix/WTS.
  • Managed server load via load balancers using F5 software.
  • Used SQL Query Analyzer to track XML documents.
  • Monitor system logs for system, software, and document failures.
  • Resolve issues with customer orders xCBL documents becoming stuck or lost in the system.
  • Run SQL and Unix scripts as needed to update databases and upload site data.
  • Used WinCVS software to track and roll new software releases and updates to the eScout site.
  • Participated in the resolution of system outages/failures.
  • Added and managed buyers and sellers to the system.
  • Composed careful documentation of new and evolving procedures.

FileNET Corp., Arlington, KS

Technical Consultant Ending Salary – 58K

  • Responsible for the installation, configuration, upgrading, maintenance, and troubleshooting of FileNET FN software products for new and existing FN customers from different industries covering a 3-state region on a number of different hardware and software platforms Win98, NT, AIX, HP-UX .
  • Responsible for the installation, configuration, upgrading, maintenance, and troubleshooting of Oracle 7.x, 8.x and MS SQL 6.5, 7.0 databases used by FN products.
  • Managed the resolution of multiple support incidents, including the scheduling and coordinating of installs and upgrades while giving attention to quality customer care.
  • Worked closely with pre & post sales staff as well as FN Response Center staff and other FN peers to achieve maximum customer satisfaction.
  • Resolved customer issues by following established procedures but also used a combination of my skills in network operations, topology, protocols and hardware, as well as PC hardware, software and OS troubleshooting to cut to creative and innovative solutions.
  • Acquired a working knowledge of AIX and HP-UX system administrator functions.
  • Achieved Certified Professional – Panagon Technician status.

Children s Trinity Hospital, Springfield, MO

Network Analyst Ending Salary – 43K

  • Lead analyst for the planned migration of over 1200 Microsoft mail users to Microsoft Exchange with clients based in Microsoft Outlook, Outlook Express as well as web browser based access to mail, workflow and schedule information both internally and over the public Internet. Oversaw and maintained all aspects of a multiple-domain Exchange 5.5 implementation housed in multiple campus sites. On-going primary responsibility for management of the enterprise-wide messaging functions.
  • Responsible for the administration, implementation, and maintenance of all networked devices in a large, multi-location network with over 2000 Windows, Windows NT and Windows 95 Workstations, 70 Windows NT Servers, 450 Printers running on 10/100 Ethernet as well as ATM, SONET and Wide-Area connections from ISDN to T-1. Lead responsibility for NT Systems administration system-wide.
  • Participated in both design and implementation of 2 large, multi-story construction projects that included the first ATM/OC-3 Wide area network in Kansas City area Healthcare.
  • Responsible for maintaining and administering the Enterprise-wide implementation of Symantec Anti-Virus server products deployed both on NT servers and workstations.
  • Worked with and led teams of contract personnel as part of a system-wide migration of over 1600 Windows for Workgroups 486-class machines to Pentium class Windows NT Workstation.
  • Participated as a key team member in the design of a new support response system resulting in quicker turnaround of end-user support issues as well as more coordination between operations and technical staff.
  • Trained new and existing analysts and operations staff in messaging migration, server daily operations, and server administration.
  • Participated as a key member of the Internet connection team that oversaw web-servers for 5 domains and maintained firewall and proxy connections through multiple servers.
  • Researched, designed, built and installed a computer based video-conferencing system to allow bone marrow transplant patients to communicate with family members at home from their isolation rooms.
  • Implemented a large, multi-media digital imaging system to allow clinic personnel to remotely provide second opinions on injuries via dial up and ISDN.

First Missouri Bank, Kansas City, MO

Systems Analyst Ending Salary – 38K

  • Responsible for Desktop and server hardware & software maintenance in a Banyan Vines environment running on a Token Ring backbone with over 1200 Windows 3.1 and 95 clients connected to multiple hosts on IBM 390, AS/400, Tandem, Windows NT, and Novell Servers. Administrated & maintained various Novell LANs within the campus-wide network and throughout Kansas, Missouri and Colorado.
  • Participated as a key member of the team that implemented the WAN rollout across the 3 state region.
  • Worked with both contract and permanent staff to implement workstation migrations and rollouts of new hardware, software and networking solutions.
  • Participated in the upgrade of networking protocols to Banyan Vines IP.

Training and Certification

FileNET track

  • FileNET Certified Professional – Panagon Technician

Microsoft track

  • Designing a Windows 2000 Directory Services Infrastructure – Course # 1561A
  • Updating Support Skills from Windows NT 4.0 to Windows 2000 – Course # 1560A
  • Microsoft Windows NT Core Technologies – Course # 922
  • Microsoft Windows NT Administration – Course # 803
  • Microsoft Windows NT Enterprise Technologies – Course # 689
  • Microsoft Exchange 5.0 Multi-site and Internet Environments
  • Microsoft Exchange 5.0 Server Core Technologies
  • Microsoft Networking Essentials – Course # 578
  • Supporting Microsoft Windows 95 – Course # 798

Novell track

  • Novell v3.11 System Manager – Course # 809


1986-1989 Central Missouri State University, Warrensburg, MO
Associates Degree in Electricity/Electronics within 10 hours of BS


1982-1986 U.S.A. Air Force
Maintained environmental and power systems for the Minute Man II missile.
Honorably Discharged.


Family. Church. Teaching, performing and recording music. Running. Reading.


Excellent references furnished upon request.

Resume 16

Samples represent that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.


Wayne Sanders

Sacramento, CA


To obtain a position in which to utilize and further develop my extensive skill base of systems architecture/engineering, networking, and security (forensics, PKI, intrusion detection and analysis, planning and architecture) knowledge, while being a valuable team member.


November 2001 – May 2002
Westcare Health systems

Security Design and Arcitecture

  • Overviewed and developed security plans.
  • Reviewed system and network architecture, assessed risks and made changes where necessary.
  • HIPAA security requirement testing and evaluation
  • Provided security and PKI training and assessments.
  • Disaster recovery planning and architecture

Oct 2000 – June 2001
First Bank Of California, Los Angeles, CA

E-integrator – systems/network security

  • Responsible for over seeing and evaluating new ideas coming from business units.
  • Oversaw and aided in the development and deployment of a bank wide SSO infrastructure.
  • Worked with key personnel in the technology department to get test servers, test time, and any other necessary sign offs.
  • Oversaw each project to provide feedback and a detailed security risks and assessment of each project as it pertained to the banks rules.
  • Provided training on PKI and how it can benefit the bank in its future endeavors to employees and bank executives.

Jan 1999 – Oct 2000
ZYRNEC Systems, Inc., San Bernardino, CA

Sr. Network & Security Engineer

  • Project lead for many projects worldwide designing and implementing networks and security architectures for an international client base.
  • Designed and implemented VPN solutions, and PKI environments.
  • Designed and implemented networks with Cisco routers, switches, PIX firewall, Radguard VPN routers, Windows 2000 networks, Exchange 5.5, SMS, Windows NT Server 4.0, Sun Solaris 8.0 Sparc and Intel versions, Red Hat Linux 6.2.
  • Did network integration/design/architecture, and network security assessments for a worldwide client base.

June 1998 – January 1999, Inc., San Jose, CA

Sr. Network & Security Engineer

  • Project lead for all MIS, Production Security, and network design environments.
  • Designed the production network to be more efficient, and made a more pleasing user environment for the client base.
  • Installed a Cisco PIX for firewall security and used Foundry Server Irons for load balancing a web server farm.
  • Designed the current architecture built around higher up-times and more traffic using larger switches, routers and implementing load balancing for the web server farms.
  • Offered redundancy for all points of failure within the network.
  • IIS tuning and IIS Metabase tuning.

1994 – 2000
Security and Architecture related contracts

Systems architecture, Network/System Security

  • Planned, staged, and integrated PKI environments in to two major US based financial institutions.
  • Developed Security related documents and PKI documents company wide to many organizations.
  • Worked with networks ranging in size (10 to 1000+ nodes).
  • Provided a broad base of security related training to technical and executive personnel.
  • Use and maintenance of an ACE server, and smart card use, distribution, and customization.
  • Redevelopment of systems architecture and internal WAN infrastructure to make for a more secure operating environment.
  • Developed, staged, and integrated network and system architectures in 3 different countries.
  • Implemented and designed networks with IPSEC, and Kerberos authentication.
  • Secured a major financial institution networks from Internet or internal attacks by designing a security structure for their stock traders, the largest group of traders in North America.
  • Secured critical data and money passing through networks implementing secure DMZ zones for data processing, router tunneling and VPN’s between traders and vendors, and a very strict network security policy.
  • Designed and implemented an international network, system, and security architecture for a large pharmaceutical corporation based in the Netherlands.
  • Designed and staged a SSO environment based on Siteminder technology.

Skills and Abilities

  • Extensive Experience in Systems Architecture/Engineering and Systems/Network Security realm. Windows NT/2000 including migration and systems architecture and administration (AD, DNS, WINS, DHCP, Exchange). I have knowledge of UNIX and the UNIX based operating systems Solaris, Linux, IRIX, and AIX.
  • Expert level skills in security related products such as Firewalls (FW1 – Nokia), DMZ’s, VPN’s (Radgaurd, VPNet, Cisco), PKI knowledge (Entrust Certified), IBM Websphere, network and system forensics, intrusion detection and analysis, and policy writing and enforcement.
  • I have excellent management and IT business strategy skills and contacts.
  • Have 5+ years experience with System Design, Engineering, and Analysis. Load balancing equipment F5, and Foundry Server Iron install and configuration.
  • Conversant with BIND 4 and 8, NFS, NIS/NIS+, sendmail, postfix, Apache Webserver, iPlanet Webserver, Veritas Volume Manager, Solstice DiskSuite, Legato Networker, ClearCase, Samba, and more.

Education & Specialized Training

  • Entrust PKI certified installation and integration specialist, e-commerce specialist
  • Microsoft Certified Professional #1912102
  • Extensive training & certification track in Security, Audit, & Control, on MS based networks and Network & Systems Forensics multi platform. CISSP & GIAC.

Professional and personal references

References available upon request.